On-site - IT Help Desk Analyst , NY

Premier Managed IT Service Company that delivers IT products and services to small businesses in the United States is looking to add an experienced, on-site Help Desk Engineer in New York for one of our clients. This position will provide growth opportunities to other senior technical client-facing roles of our firm and requires a proactive, hard-working individual with a “can-do” attitude and the ability to wear multiple hats in a fast-paced environment.

We are looking for the best and brightest to join our growing team.

We demand people who:

• Care about our clients
• Are passionate about what they do
• Are team players, and willing to help other team members
• Believe in doing things right the first time
• Are dedicated to continual improvement
• Embody positivity

• Respond to incoming calls and e-mails regarding information technology problems, using help desk software.
• Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications
• Perform basic network administration tasks, such as setting up new user accounts and granting access to network resources.
• Communicate with third-party support and PC equipment vendors.
• Identify and learn appropriate software and hardware used and supported by the organization.
• Provide superior service and customer support
• Diagnose and perform on-site installations, repairs, maintenance, and tasks

• Previous help desk experience
• Good interpersonal skills, with a focus on rapport-building, listening, and questioning skills
• Highly self-motivated and directed
• Ability to effectively prioritize and execute tasks
• Experience with Windows desktop and server operating systems, including Windows  and Windows 10 - Windows 11
• Experience with Mac OS X Configuration and troubleshooting
• Knowledge of Microsoft Active Directory
• Knowledge of computer hardware
• Good understanding of the organization's goals and objectives
• Experience working in a team-oriented, collaborative environment
• Ability to absorb and retain information quickly
  
  Ability to present ideas in user-friendly language
• Proven analytical and problem-solving abilities
• Customer service orientation
• Ability to conduct research into a wide range of computing issues as required

Education Requirements:

Bachelor's degree

• A +
• Network +
• Microsoft certifications a plus

Job Type: Full-time/ On-Site

• $40,000. /year

• Paid Time Off (PTO)
• Access to 401K with match
• Subsidized individual & family health, dental, and vision insurance plans
• Ongoing company-funded professional development & education allowances
• Much more!