Senior Customer Engineer, Majors

• Lead technical deep-dive discovery with Account Executives and map customer infrastructure to Cloudflare architectures
• Define scope, success criteria, and technical evaluation plans for Proofs of Concept and Technical Validations
• Deliver technical presentations, architectural diagrams, and demonstrations
• Address technical objections, security compliance questions, and complex architectural requirements
• Own solution deployment strategy across customers, partners, or Cloudflare Professional Services
• Oversee technical onboarding and implementation as the primary executive and engineering contact
• Design migration and onboarding blueprints, including DNS migrations, Zero Trust rollouts, and WAF tuning guidance
• Partner with Account Executives on discovery, demos, onboarding, technical health, risk, and expansion strategy
• Monitor customer health scores and telemetry to accelerate time-to-value and reduce deployment risk
• Carry variable quota tied to new business acquisition and account growth
• Identify cross-sell and up-sell opportunities based on product usage data
• Lead technical Quarterly Business Reviews for C-level executives
• Advise customers throughout onboarding, maturity, renewal, and expansion
• Leverage AI agents, LLMs, and internal platforms to automate routine workflows
• Design and govern technical resources, SOPs, architectural best practices, and technical guides

• Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineering
• Ability to white-board, design, and articulate complex enterprise network and security architectures
• Excellent communication skills and ability to translate technical concepts into business outcomes
• Proven track record in a quota-carrying or revenue-aligned environment
• Strong understanding of SaaS metrics, business value translation, and enterprise sales cycles
• Exceptional presentation and stakeholder management skills
• Depth in at least four technical areas
• Deep understanding of Internet fundamentals including OSI Model layers 1–7, BGP, GRE, TCP/UDP, DNS, HTTP(S), and SSL/TLS
• Expertise in Internet security including WAF, Bot Management, Firewalls, Rate Limiting, (M)
  TLS, Zero Trust, and SASE
• Expertise in Internet performance including speed, latency, caching, video streaming, HTTP/2, and TLS 1.3
• Familiarity with prompt engineering, AI-assisted scripting and log analysis, LLM utilization, and workflow automation
• Proficiency in Python, JavaScript, Bash, Lua, Go, or similar languages
• Experience with RESTful/GraphQL APIs, SDKs, webhooks, developer tooling, infrastructure-as-code, CI/CD, and observability
• Undergraduate or graduate degree in Computer Science, Engineering, or a related field
• Travel up to 20–50% may be required
• Authorization to receive software or technology controlled under U.S. export laws without sponsorship for an export license may be required

Demonstrates expertise in designing and implementing complex enterprise network and security architectures, with a strong focus on customer engagement and technical onboarding. Proficient in leveraging technical knowledge to drive business outcomes and enhance customer satisfaction through effective communication and strategic planning.

• Customer-Facing Technical Role Experience
• Expertise in Internet Security
• Proficiency in Python, JavaScript, Bash, Lua, Go
• Strong Understanding of SaaS Metrics
• Exceptional Presentation Skills

• Internet Fundamentals
• WAF
• Zero Trust
• SASE
• RESTful APIs
• GraphQL
• Infrastructure-as-Code
• CI/CD
• Technical Deep-Dive Discovery
• Architectural Diagrams

• Excellent Communication Skills
• Stakeholder Management
• Ability to Translate Technical Concepts
• Problem-Solving
• Collaboration

• Undergraduate or Graduate Degree in Computer Science
• Engineering Degree

• Cloudflare Architectures
• Technical Validations
• Proofs of Concept
• Customer Health Scores
• Technical Onboarding
• Deployment Strategy
• Business Value Translation
• Enterprise Sales Cycles
• Technical Resources Governance
• Complex Architectural Requirements

• AI Agents
• LLMs
• Developer Tooling
• Workflow Automation
• Telemetry Monitoring