Automation Systems Specialist

Court Name/Organization New York Southern District Court

Overview of the Position The Automation Systems Specialist provides administrative and technical support to the court in a wide range of areas, including configuring and supporting hardware and software programs and providing support for complex technology projects. The incumbent performs technical work related to designing, modifying, and adapting existing system software, and provides training, knowledge, and technical expertise supporting end users in the areas of data processing, office automation, and data communications for multiple court units.

The Automation Systems Specialist supports a large Office 365 windows environment on an in-house Help Desk as tier II support. Multiple positions may be filled from this vacancy. Salary Range: $64,075- $114,425 (Starting salary for non-Federal employees: $64,075– $88,005 depending on work experience qualifications)

The Automation Systems Specialist provides end user support as second tier for a district wide Help Desk assisting with the use of court/national systems, applications and remote access devices (laptops, iPhones and iPads). Serves as liaison between IT management team and end users. Assists IT management staff with the planning, development and deployment of software applications which enhance organizational efficiency and capabilities.

Identifies and resolves technical application issues with MS Windows and Office 365. The Automation Systems Specialist modifies, and enhances existing software, including national programs to correct errors, or improve performance of the software. The incumbent documents work for follow-up purposes. Performs system testing and validation procedures. Creates user accounts, addresses end user rights issues and assists with providing end user training.

Sets up, configures, installs, and documents hardware and software. Provides support for systems maintenance and local automation inventory controls. Provides support for mobile computing devices and remote access. The Automation Systems Specialist monitors day-to-day operations of desktop equipment and systems. Serves as the technical expert in solving desktop computer system problems. Maintains contact with other information technology court personnel the purpose of keeping abreast of developments, techniques, and the latest user programs.

Provides routine and specialized end user application support. Conducts information technology orientation training sessions for new users. Participates in and assists with ongoing functional training programs. Performs other related duties as assigned.

To be considered for this position you must be a high school graduate, or equivalent. To qualify for the CL 26 level, you must have one year of specialized experience. To qualify for the CL 27 level, you must have two years of specialized experience or completion of the requirements for a bachelor's degree from an accredited college or university and one of the following superior academic achievement requirements:

• An overall “B” grade point average equaling 2.90 or better of a possible 4.0;
• Standing in the upper third of the class;
• 3.5average or better in the major field of study, such as business or public administration, human resources management, industrial relations, or psychology;
• Election to membership in Phi Beta Kappa, Sigma XI, or one of the National Honorary Scholastic Societies meeting the minimum requirements of the Association of College Honor Societies, other than Freshman Honor Societies; or
• Completion of one academic year (18 semester or 27 quarter hours) of graduate study in an accredited university in business or public administration, political science, criminal justice, law, or other fields closely related to the subject matter of the position.
• Internal applicants who are permanent employees must be in their current position for one year to apply.

Required Skills:

• Knowledge of the latest available information technology hardware and software programs and their design. Knowledge of theories, principles, practices, and usage of computer hardware and software. Knowledge of office database…