Systems & Cloud Administrator

Description

Founded in 1846 to care for the children of sailors in the Port of New York, Seamen's Society for Children and Families ("Seamen’s Society") was one of the first organizations in the US to care for abandoned children in family settings, rather than institutions. Today, Seamen's Society is a comprehensive $28 million nonprofit organization that offers foster care and adoption services, mental and behavioral health care services, prevention/family stabilization services, domestic violence intervention services, a health home care management program, education financial support, a childcare center, and a youth tutoring program.

The agency's 200+ professionals serve over 1,250 children and over 500 families in New York City. Programs are conducted in a trauma-informed, caring manner that understands and embraces the diversity of the communities served by the organization.

Role: Systems & Cloud Administrator

Reporting To: Chief Information Technology Officer

Location: Staten Island, NY (onsite)
Compensation: $77,000-$80,000/year
Employment Type: Full-time, exempt

The Systems & Cloud Administrator administers and supports the Agency’s Microsoft cloud, identity, endpoint, application, and Windows systems environment. The position serves as the primary Tier 2 and Tier 3 escalation resource for issues involving Microsoft 365, Microsoft Entra , Microsoft Intune, Windows systems, cloud applications, authentication, endpoint compliance, and related technology services.

The role implements approved technology changes, performs advanced troubleshooting, supports cybersecurity and recovery operations, develops and maintains operational automation, and participates in technology projects.

• Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint, One Drive, mailboxes, groups, licensing, permissions, and related administrative functions.
• Administer Microsoft Entra , enterprise applications, approved access configurations, multifactor authentication, single sign-on, and identity synchronization.
• Troubleshoot mail flow, collaboration, authentication, licensing, synchronization, application-assignment, and access issues.
• Implement approved Conditional Access, authentication, identity-protection, and access changes and elevate policy exceptions or material risks.

• Administer Microsoft Intune or the Agency’s designated endpoint-management platform, including approved configuration profiles, compliance policies, applications, enrollment, and update settings.
• Monitor endpoint health, security, patching, and compliance and investigate devices that repeatedly fail requirements.
• Administer and support assigned Windows Server, Active Directory, Group Policy, file services, DNS, DHCP, permissions, and related infrastructure.
• Perform routine maintenance, monitoring, troubleshooting, capacity review, and system documentation.

• Administer assigned cloud and software-as-a-service applications, including provisioning, configuration, permissions, integrations, and single sign-on.
• Work with departments and vendors to diagnose application issues, translate business requirements into technical changes, and test updates before production implementation.
• Develop, test, document, and maintain Power Shell scripts and other approved automation using appropriate version control, logging, credential management, and recovery practices.
• Implement assigned systems, cloud, endpoint, application, and automation projects using documented testing, change-control, rollback, and validation procedures.

• Support endpoint security,…