Tech Support Analyst - NYC
Listed on 2026-09-09
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support, Data Analyst
THE WORK:
Explore new opportunities to contribute actively and independently while becoming a subject matter expert. You will participate in discussions and collaborate to provide thoughtful solutions to work-related challenges. This role will embrace the essence of Customer Technical Support, inviting you to grow and make a meaningful impact. Join us in this exciting journey where your contributions truly matter.
RESPONSIBILITIES:- Provide technical support to resolve customer information technology requests and issues.
- Ensure proper documentation, notification, escalation, tracking, and follow-up of customer cases.
- Log requests and issues accurately and perform defined procedures to achieve resolution.
- Monitor systems and trends to proactively prevent incidents, problems, and errors.
- Schedule, track, and facilitate acceptance of changes to the production environments.
This role is onsite at our New York City office.
HERE'SWHAT YOU WILL NEED:
- A minimum of 1 year of experience in the following skills.
- Master proficiency in Customer Technical Support.
- Expert proficiency in Customer Satisfaction.
- High School Diploma/GED
- Advanced Quality Assurance (QA).
- Intermediate problem solving.
- Intermediate communication skills.
- Beginner conflict resolution.
- Intermediate analytical thinking.
- Bachelor's Degree in relevant field of studies.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 09/24/2026.
Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.
U.S. Employee Benefits | Accenture
Role Location Hourly Salary Range
California $26.39 to $63.13
Cleveland $24.42 to $50.48
Colorado $26.39 to $54.52
District of Columbia $28.08 to $58.08
Illinois $24.42 to $54.52
Maine $22.45 to $46.44
Maryland $26.39 to $54.52
Massachusetts $26.39 to $58.08
Minnesota $26.39 to $54.52
New York $24.42 to $63.13
New Jersey $28.08 to $63.13
Virginia $24.42 to $58.08
Washington $28.08 to $58.08
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 10/18/2026.
Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.
U.S. Employee Benefits | Accenture
Role Location Hourly Salary Range
California $23.13 to $49.57
Cleveland $21.39 to $39.66
Colorado $23.13 to $42.84
Columbus $21.39 to $39.66
Connecticut $23.13 to $42.84
District of Columbia $24.62 to $45.63
Illinois $21.39 to $42.84
Maine $19.66 to $36.49
Maryland $23.13 to $42.84
Massachusetts $23.13 to $45.63
Minnesota $23.13 to $42.84
New York $21.39 to $49.57
New Jersey $24.62 to $49.57
About AccentureAccenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships.
We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology,…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).