Sr. Analyst, Retail Technology

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what's possible.

At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands
- Coach and Kate Spade New York - was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We're always on a journey to becoming our best, but you can count on this:
Here, your voice is valued, your ambitions are supported, and your work is recognized.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what's possible.

At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands
- Coach and Kate Spade New York - was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We're always on a journey to becoming our best, but you can count on this:
Here, your voice is valued, your ambitions are supported, and your work is recognized.

Job Title:
Senior Analyst Retail Technology

Primary

Purpose:

The Senior Analyst, Retail Technology will support the execution of Tapestry's global Store Experience Transformation by delivering and sustaining modern, secure, and scalable retail technology solutions across store environments. This role will partner closely with cross-functional teams-including infrastructure, Info Sec, engineering and business stakeholders-to deploy and support technologies such as POS, RFID, traffic analytics, and mobile platforms.

The successful individual will bring strong technical expertise, operational execution capability, and collaborative communication skills, contributing to global initiatives while ensuring adherence to security, compliance, and performance standards.

The successful individual will leverage their proficiency in
Global Retail Technology to...

• Support deployment and configuration of retail technologies including cloud based POS, RFID, traffic counting, mobile devices, and payment terminals
• Assist with hardware rollout execution, ensuring standards are met across store environments
• Provide operational support for production systems, including troubleshooting and continuous improvement

• Administer and support endpoint environments across iOS, Windows, and MacOS devices using Intune and Jamf
• Support implementation and maintenance of Entra  (Azure AD) and Conditional Access policies
• Develop and maintain automation scripts (Power Shell, VBS) to improve operational efficiency and system reliability

• Ensure adherence to PCI-DSS requirements in store technology environments
• Follow established security and compliance guidelines when managing devices, systems, and configurations
• Partner with Info Sec teams to align on best practices for secure implementations

• Contribute to project execution using Agile/Scrum methodologies, including sprint planning, backlog updates, and deliverable tracking
• Support implementation timelines, issue resolution, and escalation as needed
• Participate in pilot programs and assist in scaling solutions globally

• Collaborate with global teams across regions, functions, and time zones to support consistent delivery
• Communicate effectively with both technical teams and business stakeholders
• Provide clear status updates and documentation related to deliverables, risks, and progress

• Use AI-assisted tools and data-driven insights to help identify trends, improve support processes, accelerate issue triage, and enhance operational decision-making across retail technology environments
• Support evaluation and adoption of AI-enabled capabilities where appropriate, including automation, analytics, and intelligent support tools, while aligning with security and compliance standards
• Apply sound judgment in the responsible use of AI to improve productivity, documentation quality, and service outcomes without compromising accuracy, privacy, or governance requirements

The accomplished individual will possess...

• Windows scripting (Power Shell; VBS in production environments)
• Entra  / Azure AD and Conditional Access policies
• Endpoint management platforms (Intune, Jamf)

• Retail systems including POS, RFID, traffic analytics, and mobile device…