Program Manager
Listed on 2026-09-12
-
IT/Tech
Change Management, Business Systems & Technology Analysis, IT Business Analyst, Data Analyst -
Business
Change Management, Business Systems & Technology Analysis, Data Analyst
Contract | Tri-Force Consulting Services, Inc. | United States
Posted On 09/07/2026
Job InformationIT Services
Work Experience 5+ years
NA
City New York
State/Province New York
10001
Job DescriptionJob Title: Program Manager (6014-1)
Location: 2 BROADWAY, NY, NY 10004
Duration: 12 Months
Note: A HYBRID SCHEDULE (3 DAYS ONSITE / 2 DAYS REMOTE).
Key Responsibilities- Work closely and collaboratively with the department's leadership team to develop, track/monitor, and implement transformational initiatives
- Identify areas for IT process improvement and develop strategies to address them while also resolving operational bottlenecks as they arise.
- Spearhead efforts to improve the operational efficiency of the department, including formalizing and streamlining procedures and business processes. Conduct process reviews, SOP reviews, risk profiles, and SLAS to help identify risk and opportunities across core business processes
- Assist in the due diligence, and operational reviews in the departments and formulate recommendations on process improvement initiatives Prepare and present business cases, findings, benefits and recommendations in various formats and at various levels regarding business units in need of transformation or BPM
- Compile and track departmental priorities, assist department staff in developing work plans, monitor and report on key initiatives, and elevate issues to leadership as appropriate.
- Additionally, the candidate should be able to demonstrate a history of hands-on involvement in large programs involving IT project work.
- Assist with the design and implementation of disciplined score cards in areas needing including productivity, service levels, quality, risk levels, and transaction costs
- MBA preferred Minimum 10 years of business experience
- LEAN certification / Six Sigma training or comparable required. Professional communication skills and proven leadership capabilities.
- Demonstrated analytical capabilities and quantitative skills.
- Demonstrated ability to work collaboratively with a wide variety of stakeholders across all levels of a large organization.
- Experience with project management and work plan development.
- Excellent written, verbal, and digital communication skills, as well as interpersonal skills.
- Demonstrated ability to work in a high-profile, high-pressure environment effectively.
- Excellent organizational, facilitation, and presentation skills.
- Highly proficient in Microsoft Excel, Word, PowerPoint, Project and Visio. Prior experience with translating business needs to functional requirement specifications for technology.
- Prior experience in government agency is a plus.
- AI Prompting and Agent creation experience
Since 2000, Tri-Force Consulting Services ( ) has been an MBE/SDB certified IT Consulting firm in the Philadelphia region. Tri-Force specialises in IT staffing, software development (web and mobile apps), systems integration, data analytics, system automation, cybersecurity, and cloud technology solutions for government and commercial clients. Tri-Force works with clients to overcome obstacles such as increasing productivity, increasing efficiencies through automation, and lowering costs.
Our clients benefit from our three distinguishing core values: integrity, diligence, and technological excellence. Tri-Force is a six-time winner among the fastest-growing companies in Philadelphia and a four-time winner on the Inc. 5000 list of the nation's fastest-growing companies.
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