Senior Manager, Strategic Technical Consulting

Description:

ABOUT RAMP

Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.

The problems are high-stakes, data-dense, and unforgiving.

We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.

The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.

If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.

Technical Consulting is Ramp's post-sales technical delivery team. When a finance org needs Ramp to work the way their business actually runs, this is the team that takes customers through that transformation, from complex accounting issues to integration errors to everything in between.

The Senior Manager, Technical Consulting, Strategic leads the team responsible for Ramp's largest and most strategic accounts. You'll own post-sales technical implementation for this segment end to end — from technical discovery and solution design through go-live, adoption, and expansion — working shoulder-to-shoulder with our Customer Activation team, with whom you'll co-own activation milestones and time-to-value.

Strategic customers arrive with multi-entity structures, legacy ERPs, in-flight finance transformations, procurement and treasury requirements, and executive sponsors who expect a named technical leader in the room. Your team is the last line of technical escalation for these accounts — there is no tier above you.

This role suits an experienced leader who can hold two things at once: the operating rigor to run a delivery function at scale, and the technical credibility to sit across from a Controller or VP of Finance and design the solution live.

• Lead and grow the Strategic Technical Consulting team — coach senior and principal-level consultants, own hiring, onboarding, performance, and career architecture, and build a bench deep enough to scale with the segment
• Own post-sales technical implementation for Ramp's largest accounts — accountable for solution quality, delivery timelines, and technical outcomes across the portfolio
• Co-own activation milestones with Customer Activation — build a joint operating model where TC drives technical design and Activation drives adoption and enablement, with shared accountability for time-to-value and a single, coherent customer experience
• Serve as the terminal escalation point for complex technical and delivery challenges — ERP integration failures, custom API work, at-risk go-lives, and commitments made pre-sales that need to be re-scoped
• Define the Strategic delivery model — scoping standards, solution design review, rules of engagement with CSM/AM/Activation, staffing and capacity models, and quality bars that hold up under enterprise scrutiny
• Run the function with operational rigor — forecast capacity, balance workload across accounts, instrument the team with KPIs (time-to-value, go-live on-time rate, escalation volume, adoption and expansion attach), and use the data in coaching and planning
• Partner cross-functionally at the leadership level — Customer Activation, Strategic CSM and AM, Sales, Product, Engineering, and GTM Ops — to align on roadmap, feedback loops, and segment strategy
• Turn field…