Ilny- IT Desktop Support - locals to NY

#ILNY
0111 - IT DESKTOP SUPPORT - Need locals to NY

• Full-time

Hands-on work experience with the following:

• Windows 7/10
• Windows Servers
• Apple IOS and OS
• Apple iPhone. Mac and enterprise solutions
• MS Office 2013
• MS Outlook/Exchange
• Dell, Lenovo, HP laptops & desktops
• Mobile devices (iOS, Android phones and tablets)
• Mobile Device Management (Mobile Iron)
• Cloud Applications (Box, Concur, Azure)
• Cisco IP phone systems (7960 series)
• Cisco Webex & Jabber
• Networked Printers
• Cisco/Tandberg Video Conferencing Systems
• Remote desktop connectivity applications: RDP, pc Anywhere, logmein.
• Imaging utilities.
• Internet browsers (e.g. Explorer, Chrome, Firefox)
• VPN and remote dial-in users
• Ability to diagnose and troubleshoot technical issues
• Incident Management System (Serena, Heat, CA etc…)

• Provide hardware / software / network problem diagnosis & resolution via telephone or in person for end users.
• Use the H&S designated Incident Management System to document and manage problems, work requests and their respective resolutions and circumventions.
• Use acquired skill and experience to fix technical issues as well as providing customers with proper communication, feedback and assurance.
• Work closely with helpdesk peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork.
• Create documentation and training on new hardware, software, workflows and procedures.
• Work on assigned projects ranging from software and hardware deployments, office moves, upgrades, etc. Work entire projects through all phases of development to project completion.
• Work with vendors on potential software and hardware solutions. Provide vendor management during third party projects, deployments and break-fixes.
• Work closely with I.M. support staff to obtain technical knowledge and to permanently solve chronic problems.
• Training:
  Be willing to participate in on the job and other training designed to enhance skills and support capabilities.
• Inventory Management: ability to manage a small inventory of replacement pcs, mobile phones and repair components to proactively accommodate end user issues. Ability to properly determine the correct hardware and software for users.
• Ability and willingness to work flexible hours from time to time in 24x7 environments.
• Focused on meeting or exceeding current SLA’s including customer satisfaction.
• Keep up-to-date on new technologies and end customer technologies.

College degree, or equivalent experience preferred.

Minimum 3 - 5 years’ experience in help desk support. Strong preference for experience providing hands on technical support in a high profile multi-location professional services firm such as executive search, financial services, law firms etc…

All your information will be kept confidential according to EEO guidelines.