Membership Specialist

In coordination with members of our development, audience, and audio teams, the Membership Specialist facilitates and guides the day-to-day operations of Science Friday’s membership activities and serves as a key point of contact for members and prospective members. This role assists with member communications, renewals, and database maintenance to ensure accurate and up-to-date records.

As the primary facilitator of the Membership experience, will work collaboratively across teams to ensure the growth of Science Friday’s digital membership base and build a sustainable pipeline of support for the organization’s mission-driven programming. This person is responsible for maintaining database integrity for members and donors using Charity Engine and regularly updating member and donor information as needed. This position will be responsible for executing on member benefits, including but not limited to overseeing merchandise fulfillment, addressing technical difficulties for members in Supercast and other audio distribution platforms, and management of a members-only store.

Additional responsibilities include drafting membership appeals and marketing efforts, making recommendations for and coordinating new member benefits, and supporting new member onboarding.

Reports to:

Annual Giving Manager

Location:

Remote or hybrid. Science Friday’s headquarters are in New York City, but we offer considerable WFH flexibility for both local and remote employees. Applicants based in the greater NYC area are preferred, but remote applicants are welcome. Science Friday’s WFH policy requires that every full-time employee, regardless of location, work from the New York City office or studio for a minimum of 24 days per year.

Conferences, work-related events, off-site meetings will count towards that total. Unless otherwise indicated, travel to the office is at the expense of the employee.

Type:
Full-time, exempt. This is a full-time role that includes benefits. Science Friday offers competitive compensation with medical, dental, and vision insurance, and generous time off benefits including vacation, sick time, and parental leave as well as 401K contributions, mental health support, FSA/HSA, and great science books for free.

Founded by Ira Flatow in 1991, Science Friday built its reputation as a public radio talk show broadcast on Fridays, which focused on science news and connecting the public with science innovation through interviews with experts. From supermassive black holes to superbugs, Science Friday brings you entertaining and educational conversations about science, technology, and health. Hosted by veteran journalist and founder Ira Flatow and Emmy-nominated Flora Lichtman, Science Friday connects you with the latest discoveries, coolest innovations, and smartest minds in science and tech—served with curiosity, clarity, and fun.

Science Friday is a 100% publicly funded nonprofit. As such, all Sci Fri staff are expected to contribute to fundraising efforts including supporting grant ideation, editing, writing, annual appeals, social media posts, donor events, and encouraging their networks to support independent, nonprofit news like Science Friday.

At Science Friday we emphasize communication and encourage collaboration. Active listening, idea sharing, teamwork, and fostering an inclusive and supportive environment will help us achieve our shared goals.

All employees of Science Friday are invited and encouraged to participate in at least one board meeting per year. This transparency between our board and staff allows our hybrid team to calibrate quarterly and supports staff in learning about the often opaque governance structure of nonprofits. The organization is committed to this…