Field Support Engineer
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-09-10
Listing for:
AlgoX2
Full Time
position Listed on 2026-09-10
Job specializations:
-
IT/Tech
Systems Engineer, Cloud Computing: Infrastructure & Operations
Job Description & How to Apply Below
Act as the front-line technical expert for enterprise deployments of AlgoX2, guiding installations and handling live troubleshooting.
Responsibilities- Act as the front-line technical expert for enterprise deployments of Algo X2
- Guide installs on-prem and in cloud Kubernetes, including TLS and ACLs, and migrations from Kafka, Redis, or MQTT
- Handle live troubleshooting, performance tuning, and upgrade planning
- Capture customer feedback to improve product and documentation
- Solid background in systems integration on Linux, Kubernetes, and Helm
- Familiarity with messaging or streaming systems such as Kafka, MQTT, NATS, or Redis
- Clear communication with customer engineering teams
- Willingness to travel occasionally for onsite work or remote support windows
- Competitive salary plus early employee equity
- High visibility in a small team where your input shapes the roadmap, reporting to the Founder and CTO
- Room to grow into customer success, sales, or product as the company scales
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