Technician - Techniciannology Management & Support; Brooklyn - On-Site

NYU Langone Health is a fully integrated health system that consistently achieves the best patient outcomes through a rigorous focus on quality that has resulted in some of the lowest mortality rates in the nation. Vizient Inc. has ranked NYU Langone the No. 1 comprehensive academic medical center in the country for three years in a row, and U.S. News & World Report recently placed nine of its clinical specialties among the top five in the nation.

NYU Langone offers a comprehensive range of medical services with one high standard of care across 6 inpatient locations, its Perlmutter Cancer Center, and over 320 outpatient locations in the New York area and Florida. With $14.2 billion in revenue this year, the system also includes two tuition-free medical schools, in Manhattan and on Long Island, and a vast research enterprise with over $1 billion in active awards from the National Institutes of Health.

For more information, go to NYU Langone Health, and interact with us on Linked In, Glassdoor, Indeed, Facebook, X, You Tube and Instagram.

We have an exciting opportunity to join our team as a Technician I for our Brooklyn team.

The Structured Cabling Analyst will be responsible for coordinating day-to-day cabling requests (Patches, Moves, Adds and Changes) to meet service goals and expectations of the user community. Service Requests, Incidents and Tasks are logged and distributed within our ITSM tool (Heat/Ivanti) on a daily basis. Typical respondent process is to assess the requirements, acquire pricing from one of our certified pool of vendors, coordinate chargeback according to policy, schedule and execute the cabling request.

This is for work within the hospital as well as the off-sites. Visitation to these sites will be required at the discretion of the Analyst to best deliver quality and timeliness.

The Analyst will also be required to assist in the monitoring and management of our BDF/IDFs within and outside NYULHs hospital campuses. It includes monitoring the health of these facilities for overall cleanliness, cable management, power and cooling conditions and participating in the maintenance of best practices and standards. It also includes Identifying risks to service and escalating to the proper party responsible for remediation, maintaining rack elevations and addressing security concerns.

• ITSM Metrics:
  
  A. Resolve specified number of tickets per day.
  
  B. Resolve percentage of monthly tickets using remote support tools.
  
  C. Resolve percentage of monthly tickets at desktop site using mobile tools and devices.
  
  D. Publish ticket updates to self-service interface in order to keep end-users apprised of the status of their request.
  
  E. Using established technology, notify all users of ticket ownership and contact information.
  
  F. Close tickets in a timely manner while striving to reduce the mean time to resolve each issue.

• Day to day operations
• Triage daily tickets and scheduling of related works
  • Assemble Work Order packages for cabling vendors
  • Manage to completion and close out of work orders issued to Vendors
• Provide troubleshooting assistance and emergency coverage.
  
  Including outside of normal working hours
• With assistance and collaboration from DC Ops team:
  • Provide support and resolution to technical issues relate to devices managed in Technology Rooms
  • Assist with vendor access and supervision
• Manage and maintain secure entries into Technology Rooms
• Manage inventory of assets in IDF/BDFs data center
• Manage and update rack elevations
• Manage support of devices through use of tools and automate when possible
• Strong knowledge of Structured Cabling products (copper and fiber) and standards
• Knowledge of power (UPS systems) and cooling systems as…