PC​/LAN Support Technician Level I

PC/LAN Support Technician Level I

Final date to receive applications: 16 September 2026

Department: Information Technology

Employment Type: Full Time

Location: Stephen

A. Schwarzman Building

Reporting To: Ramon Cabrera

Compensation: $72,936 / year

This is an on-site position

The IT Service Delivery team provides technology support for over 13,000 devices across the 92+ New York Public Library locations. The team’s main responsibilities are troubleshooting, installing and maintaining end-user technology, asset management of computer & peripheral technology, IT related project work, client engagement, and working with other IT teams to solve technology issues.

• Performs IT related maintenance tasks, diagnose, troubleshooting, repairs, upgrades, projects, and more advanced installations of computer systems, and peripheral equipment throughout the library
• Monitor, maintain and accurately document assigned service tickets and computer equipment inventory via NYPL Information Technology’s ticket management system
• Escalate issues when appropriate to IT management

• Provide exceptional customer service to our end-users
• Communicate effectively with all end-users in order to keep them updated on all pending issues
• Fulfill all responsibilities as a member of the IT Service Delivery team including but not limited to providing technical support, installing new hardware/software, attending meetings, working on technology projects, following standard processes and procedures
• Use sound judgment and time management skills to prioritize all assigned tasks
• Occasionally perform installation or replacement of network equipment under the supervision of Technology Infrastructure staff
• Performs related duties as required

• Bachelor's degree in Computer Science, Information Science, or a related field, or an equivalent combination of education and relevant experience, High School or equivalent required
• A+ Certification

• Experience troubleshooting PCs, printers and other computer related equipment
• Experience working in Windows and Mac Os environments
• Demonstrated customer service

• Strong oral, written, and customer service skills including the demonstrated ability to communicate effectively with technical and non-technical staff
• Successfully demonstrated advanced skills in at least two of the following: MS Office Suite/MS365, Apple MacOS, Windows 11
• Successfully demonstrated experience with and current knowledge of computer hardware and software
• Ability to install and configure desktop and laptop computers running Windows and Apple MacOS operating systems, as well as common peripherals (e.g. printers, scanners)
• Demonstrated ability to multitask and prioritize varying projects
• A valid driver’s license with an acceptable Motor Vehicle Record is highly preferred

All team members are expected and encouraged to embody the NYPL Core Values:

• Be Helpful to patrons and colleagues
• Be Resourceful in solving problems
• Be Curious in all aspects of your work
• Be Welcoming and Inclusive

• Working in multiple NYPL branches and research centers across the organization
• Daily travel between NYPL branches and research centers
  Monday through Friday, available during open branch and research center hours
• Must have flexibility to work Saturdays on a rotating basis and evenings and Sundays for special projects on an as needed basis
• Schedule subject to change

• Ability to lift and move up to 30 pounds
• Transporting (from location to location), installing and moving (within an office or multi-floor environment) technological equipment
• Ability to install computer equipment in branch and office…