IT Support Engineer

OUR MISSION

We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We make it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and beyond.

Today, Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person’s cancer journey: caregivers, oncologists, health plans, and employers.

As a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what matters most: supporting people through cancer.

Looking ahead, our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name. If you’re inspired to make cancer care more human and to help reimagine what’s possible, we’d love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every moment that matters.

As an IT Support Engineer at Thyme Care, you’ll deliver exceptional day-to-day IT support to our fast-growing team. Your primary focus is fast, friendly help for our Care team, and you’ll also support a diverse group of remote employees across the United States. You’ll be a primary point of contact for internal end users and the face of our "Support Thyme" helpdesk — the person people are glad to see when something isn’t working.

This role is based in our New York City office, where you’ll be our onsite presence — owning the in-office IT experience while partnering with a distributed IT & Security team to support a hybrid workforce. Reporting to our IT Manager, you’ll cover a broad range of work: endpoint and identity management, SaaS administration, security and access, conference-room and A/V support, networking, and everyday break-fix.

Our job is to remove technical friction and put the right tools, automation, and AI in people’s hands so they can do their best work for our members. Supporting a modern, fast-growing organization takes a versatile IT team that’s as comfortable with security and automation as it is with white-glove support.

• Within your first sixty days on the job, we’ll expect you to:

  • Get to know our organization and build relationships across the team, with emphasis on our NYC office

  • Partner with our People Operations Manager and IT team to drive new-hire orientation and get new employees fully onboarded

  • Be a first point of contact for helpdesk tickets — in person for the NYC office and remotely for distributed teammates across the organization

  • Strengthen our internal support operations with clear, well-maintained documentation, and keep device lifecycle and asset management running smoothly

• By the end of your fourth month, you will:

  • Know our ticketing system inside out and consistently meet first-response and time-to-resolution targets that scale as we grow

  • Lead IT onboarding for new hires so they’re fully set up and productive from day one

  • Own your scope within cross-functional IT projects that make the whole team more efficient — from tooling rollouts to automation

  • Be the go‑to onsite support in our NYC office — from configuring and troubleshooting conference rooms of every size to providing white‑glove A/V support for executive and all‑hands meetings. You own the office’s conference‑room tech: displays, Zoom Rooms, and everything that makes a…