Service Desk Technician

$42.0/hourly Posted 1 day ago 5 min average apply

Experis

New York, NY 10018

THIS POSITION IS NOT OPEN TO CORP TO CORP. MUST WORK DIRECTLY WITH EXPERIS AS W/2 EMPLOYEE.

Service Desk Technician
Onsite – Work location Broadway, New York , 10018
1 year contract assignment
This is 37.5 hours work week
- Hours are from 8:00 AM to 4:30 PM
Hourly rate 42.00 per hour

IT Systems That Will Be Used:
Support approved applications including but not limited to Office 365, Windows, Salesforce, SharePoint, Webex, Jira, etc.
Nice to have Power Shell and ability to write scripts (team is always looking at ways to automate processes)

Notes from manager:

• Supporting NY Greenbank - dealing with a lot of financial professionals
• Monitoring a ticket queue as well as a phone number, assisting users via email/phone/in-person
• 3+ years of relevant experience
• Expertise in Windows and Office 365 apps
• Comfortable setting up and starting virtual meetings

THIS POSITION IS NOT OPEN TO CORP TO CORP. MUST WORK DIRECTLY WITH EXPERIS AS W/2 EMPLOYEE.

Service Desk Technician
Onsite – Work location Broadway, New York , 10018
1 year contract assignment
This is 37.5 hours work week
- Hours are from 8:00 AM to 4:30 PM
Hourly rate 42.00 per hour

IT Systems That Will Be Used:
Support approved applications including but not limited to Office 365, Windows, Salesforce, SharePoint, Webex, Jira, etc.
Nice to have Power Shell and ability to write scripts (team is always looking at ways to automate processes)

Notes from manager:

• Supporting NY Greenbank - dealing with a lot of financial professionals
• Monitoring a ticket queue as well as a phone number, assisting users via email/phone/in-person

• 3+ years of relevant experience
• Expertise in Windows and Office 365 apps
• Good customer service skills
• Comfortable setting up and starting virtual meetings

• Supporting the Windows operating system
• Working knowledge of IP addressing, DHCP, DNS and other core networking concepts
• Computing hardware deployment and imaging
• Strong troubleshooting skills
• A working knowledge of Active Directory support
• Microsoft Office and other common desktop applications
• Ability to work within a team as well as independently
• Good communication skills
• Experience with a help desk ticketing system
• Ability to lift 50 pounds to desk height
• Experience with asset management
• Experience with mobile device management
• Power Shell or other scripting languages
• Building and managing reports
• Experience supporting users while traveling or away from common equipment
• End user training experience
• Technical writing experience
• An associate degree in computer science, information systems or related area
• An unrelated degree and one year of directly related work experience as noted above
• 3 years of relevant experience in lieu of a degree

• Support end users via telephone, email, ticketing system and in-person.
• Support clients approved applications including but not limited to Office 365, Windows, Salesforce, SharePoint, Webex, Jira, and others.
• Assist users with booking, setting up, configuring and launching Webinars.
• Assist users with A/V equipment and issues in the conference rooms.
• Configure, deploy and support all computing hardware in use, including laptops, desktops, zero and thin clients, Chromebooks, Mobile Devices and be knowledgeable in their use and support.
• Support the virtual machine pools in use and working with Network Operations to ensure that that all pools are updated, secure and operable for users.
• Support all aspects of user account management including, but not limited to, password resets, access, and permissions.
• Maintain an up-to-date asset inventory and conduct regular rotating audits of equipment.
• Ensure that the licenses needed to operate its approved software and coordinate with management to…