Microcomputer Technical Support Specialist

Location:

Erie 1 BOCESTechnology Services TS SE LAN Tech Support WNYRIC CA Satellite Office 80 North Fourth Street Allegany, NY

Assignment:

Itinerant

Hours:

8:00AM

4:00PM

Hourly Rate:$33.36/hr PLUS generous benefits package

Annual Education Stipends:$500 for Associates Degree/Accredited Training Program Certification or $1000 for Bachelors Degree or $1500 for Masters Degree

Generous Benefits Package including but not limited to the following:
Employment - Erie 1 BOCES

• 15 Paid annual Holidays
• Generous Paid Personal/Sick time
• Generous Paid vacation days
• Premium Health and Dental plans (E1B pays 85%)
• Life insurance at NO cost to you
• FSA plan
• Commitment to Diversity, Equity, and Inclusion
• NYS Retirement System
• 403b AND 457 retirement plans

Job Responsibilities:

Erie 1 BOCES is seeking qualified candidates for the position of Microcomputer Technical Support Specialist. Applicants must be experienced working in LAN/WAN environments. Familiarity with Windows, MAC OS, Windows Server 2012 and newer. PC operation and management knowledge is mandatory. The successful candidate will be required to travel and support school districts in Southern Erie and Chautauqua Counties.

• Responsible for the design, development, installation, implementation, support and/or maintenance of computer software applications, operating systems. Installs, customizes and maintains vendor supplied software or LAN/WAN operations
• Generates incident tickets as required. Follows-up on and closes all assigned calls
• Monitors, configures and tunes LANs or LAN applications for optimal performance. Organizes and prepares LAN documentation
• Assists in the training and instruction of users in LAN operating systems and/or LAN applications
• Performs troubleshooting for computer equipment use in the delivery of BOCES services
• Installs, troubleshoots, supports and maintains communications software (used to connect to the enterprise server, dial-ups, et. al.). Provides related user training for such applications
• Evaluates the network and makes recommendations to the Senior Microcomputer Technical Support Specialist and to the Supervisor, Microcomputer Technical Support Specialist
• Acts as liaison between the WNYRIC and the customer (School District) regard to in networked hardware, software and application issues
• Undertakes physical activities such as keyboarding, lifting, driving a motor vehicle, and tasks related to the installation, troubleshooting and support for computer devices
• Works in schools where students (children), teachers and administrators are present
• Travels to building sites, within assigned districts; holds and maintains a valid New York State drivers license, and has a reliable vehicle to travel to assigned work locations
• Completes and submits official forms, time sheets and billing reports, in a timely manner
• Maintains communications with supervisors and team members (electronic mail, voice mail, etc.)
• Familiar with setup and use of Active Directory, Windows, Ethernet, TCP/IP, electronic mail, PCs, MACs and other technologies, as required by specific assignment
• Other duties may be assigned that are relevant to the civil service job description for this title

Civil Service

Title:

Microcomputer Technical Support Specialist

Minimum Civil Service

Qualifications:

A) Graduation from a regionally accredited or New York State registered four (4) year college or university with a Bachelors degree and two (2) years of experience in computer programming which included, at least, one (1) year of experience in programming and/or maintenance of vendor supplied operating software; or;

B) Graduation from a regionally accredited or New York State registered two (2) or four (4) year college or university with an Associates degree in Data Processing, Computer Science,