MRI Technologist Baptist MS Imaging Northeast

Position Summary

We have an exciting opportunity to join our team as a Technician II in Manhattan.

In this role, the successful candidate will apply expertise in one or more IT disciplines. Provide and maintain a reliable technical infrastructure to effectively serve the customer community. This may include running, maintaining, and troubleshooting systems, servers, networks, and/or desktop environments; responding promptly and effectively to customer problems; directly resolve the problems or escort to the appropriate resource and monitor its effective resolution.

Receive general direction, and work in progress is reviewed routinely.

• Performs additional duties as assigned.
• Technical Skills (End User Device administration/configuration/support/troubleshooting, Use of tools and utilities):
  • Responsible for the implementation, installation, maintenance and support of End User Infrastructure Support equipment, software and connectivity for PDAs, PCs, Macintosh and Windows workstations, printers, LAN, AV, Video conferencing, telephone.
  • Responsible to implement known solutions to software and hardware problems and perform basic troubleshooting in their area of expertise.
  • Provide over‑the‑phone and on‑site Tier 2 assistance to users: problem identification, instruction, and resolution of problems; elevate to Tier 3 when necessary.
  • Perform diagnostic checks on desktop computers to maintain machine capabilities and freedom from viruses.
  • Analyze a chain of events and choose the appropriate approach or procedure to address a work task.
• Customer Service and Communication:
  • Demonstrate an ability to communicate technical terms, MCIT policies, and difficult messages to end users in a service‑oriented fashion.
  • Provide one‑on‑one instructions/training/guidance to end users and the help desk on use of hardware/software and standard procedures.
  • Provide exemplary customer service across all levels of the organization; embrace a never‑say‑no attitude when addressing customer issues.
  • Follow established guidelines and standards to communicate consistent messages aligned with other members of MCIT.
• Project Participation:
  • Assist and participate in implementing and planning small projects or projects that are specific to the tech's assigned department.
  • Involved in the installation, rollout, and/or upgrade of new software, hardware, systems, servers, networks, etc.
  • Participate in testing and evaluating new software, hardware, systems, servers, networks, etc. and implement prototypes.
• Administrative Tasks & Record Keeping (Journal Notes, Innotas Entries, etc.):
  • Responsible to assist with creation and maintenance of written documentation on problem solutions, tool configurations and end‑user documentation.
  • Monitor the assigned desktop queue(s) in the Front Range ticket system. Log real‑time written journal entries documenting actions taken on all ticket requests. Close tickets within established service levels.
  • Be compliant with all responsibilities and administrative tasks:
    Innotas, timely journal entries, use of standard email templates, etc.
• ITSM Metrics:
  • Resolve a specified number of tickets per day.
  • Resolve a percent of monthly tickets using remote support tools.
  • Resolve a percent of monthly tickets at desktop site using mobile tools and devices.
  • Publish ticket updates to self‑service interface to keep end‑users apprised of the status of their request.
  • Notify all users of ticket ownership and contact information using established technology.
  • Close tickets in a timely manner while striving to reduce the mean time to resolve each issue.

Must be able to lift ≥40 pounds. Nights/weekends work required on rotational shift.

To qualify you must have a…