Lead MDM Engineer

We are partnering with an organization undertaking a large-scale enterprise mobility initiative and are seeking a Technical Deployment Lead to oversee device deployment operations, provide technical leadership, and ensure a seamless end-user experience throughout the project lifecycle.

This role combines hands-on technical support with team leadership responsibilities and is ideal for someone who has successfully led field deployment teams, managed enterprise mobile rollouts, and thrives in fast-paced project environments. The position offers the opportunity to play a key role in a high-visibility technology transformation initiative.

• Lead and coordinate daily activities for deployment technicians across multiple project locations.
• Act as the primary escalation point for technical and operational deployment issues.
• Provide mentorship, direction, and support to field teams.
• Ensure compliance with deployment procedures, quality standards, and project expectations.
• Manage resource assignments and coordinate deployment schedules to maintain project timelines.
• Perform enterprise mobile device deployments, replacements, and user migrations.
• Configure and enroll devices using Mobile Device Management (MDM) platforms.
• Validate device setup, application functionality, access permissions, and connectivity.
• Support carrier activations, mobile provisioning, and number porting activities.
• Troubleshoot hardware, software, authentication, and application-related issues.
• Conduct device testing and quality assurance prior to deployment completion.

• Deliver professional device handoff and onboarding sessions.
• Assist users with setup, navigation, and adoption of new devices and applications.
• Resolve deployment-related issues and elevate complex incidents when appropriate.
• Provide exceptional customer service throughout all user interactions.

• Track deployment inventory, equipment allocation, and device lifecycle activities.
• Maintain accurate records including serial numbers, asset assignments, and deployment documentation.
• Prepare daily status updates and deployment progress reports.
• Ensure inventory controls and equipment accountability are maintained.
• Communicate project risks, milestones, and issues to leadership teams.

• Partner with business stakeholders, project managers, and site contacts to ensure successful deployment execution.
• Coordinate onsite activities and support project objectives across multiple locations.
• Assist with scheduling and operational planning as deployment demands evolve.

• 3+ years of experience leading technical deployment teams within enterprise environments.
• Experience overseeing end-user technology rollouts, hardware refreshes, or mobility initiatives.
• Strong troubleshooting skills supporting mobile devices and end-user computing technologies.
• Hands-on experience with MDM platforms such as Intune, Workspace ONE, Mobile Iron, Air Watch, or similar solutions.
• Experience with mobile device provisioning, carrier activations, and migration activities.
• Knowledge of asset management, inventory controls, and deployment documentation.
• Strong organizational and communication skills.
• Ability to operate independently while managing multiple priorities and deadlines.
• Customer-focused mindset with excellent interpersonal skills.
• Flexibility to support varying schedules based on project requirements.

• Experience supporting large-scale device refresh or mobility transformation initiatives.
• Knowledge of Apple iOS and Android platforms in enterprise environments.
• Background supporting large corporate, healthcare, education, transportation, or government organizations.
• Familiarity with ticketing systems, project tracking platforms, and service management tools.
• Previous experience in customer-facing field services or technical implementation environments.

• Proven ability to lead teams in dynamic, fast-paced deployment environments.
• Strong attention to detail and commitment to project quality.
• Excellent problem-solving and decision-making skills.
• Ability to balance technical execution with customer service excellence.
• Strong communication skills and confidence interacting with stakeholders at all levels.

This is an excellent opportunity for a hands-on technical leader looking to contribute to a high-profile enterprise technology deployment while helping drive successful adoption and operational excellence across a large user…