Desktop Support Manager
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-09-13
Listing for:
Atlas Search
Full Time
position Listed on 2026-09-13
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Systems Administrator, Technical Support
Job Description & How to Apply Below
- Lead, coach, and mentor the local Deskside Support team while ensuring high-quality, customer-focused IT support and meeting service-level expectations.
- Manage escalations, support queues, vendors, and stakeholder relationships while partnering with global Deskside teams to maintain consistent service standards.
- Drive continuous improvement across processes, documentation, ITSM practices, and support operations while contributing to global technology initiatives.
- Oversee technical support for Windows, macOS, Microsoft 365, mobile devices, video conferencing, networking, and other end-user technologies.
- 5–7 years of progressive IT support experience, including at least 3 years in a leadership or managerial role; experience managing and developing technical support teams.
- Strong hands-on knowledge of Windows/macOS, Microsoft 365, Service Now, MDM, Teams Voice, A/V, Zscaler, MFA, and endpoint troubleshooting.
- Excellent customer service, communication, stakeholder management, and problem-solving skills with the ability to operate effectively in a fast-paced global environment.
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