Lead Implementation Manager

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

This position will collaborate across functions to drive adoption of Early Warning Services products. This is a client-facing role that provides technical and functional product support to external clients and assists with implementation/setup activities to ensure frictionless onboarding into the EWS ecosystem.

• Manage and provide direction to implementation team and if appliable consultants supporting merchant integrations
• Enforce standards, QA processes, and delivery expectations
• Review implementation work to ensure consistency, quality, and adherence to best practices
• Drive accountability across timelines, deliverables, and outcomes
• Identify and address implementation friction points (e.g., redirects, latency, drop-offs)
• Implement standardized pre-launch scorecards and post-launch reviews
• Lead technical and UX design reviews with clients

• Serve as escalation point for complex or high-priority implementations
• Act as the primary expert on mobile checkout and app-based implementations
• Advise external partners on optimal integration approaches
• Training and mentoring of team members on implementations, procedures and controls

• Lead cross-functional collaboration across Product, Engineering, Design, and Operations
• Facilitate implementation reviews and readiness assessments for key launches
• Ensure learnings are captured and scaled across future integrations
• Support go/no-go decisions with clear recommendations based on implementation readiness
• Partner with product to enhance documentation, playbooks, and training materials
• Share t integration and product feedback with Product and Technology groups to influence roadmap and new product enhancements

• Create repeatable processes to reduce variability across external organizations
• Continuously refine best practices based on data, feedback, and evolving platform capabilities

• Education and/or experience typically obtained through completion of a bachelor’s degree or equivalent
• Typically 8+ years of progressive experience in integrations, product implementation, or related roles
• Strong experience with web browser and mobile app ecosystems (iOS, Android) and in-app user flows
• Proven ability to manage vendors, consultants, or cross-functional teams
• Deep understanding of digital checkout, payments, or e-commerce experiences
• Strong analytical and problem-solving skills with a focus on improving user experience and performance
• Excellent communication and stakeholder management skills
• Background and drug screen

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires…