Conference Center Technology Specialist

Conference Center Technology Specialist I

LOCATION:

NY, NY

5 days onsite

User experience and communications, unified communications expertise, room and systems management. 1-3 years audio visual a willingness to pursue and maintain the avixa certification technology specialist cts certification during employment

You will serve as the front line of white-glove conference technology support at the Conference Center, a hub for critical meetings, depositions, virtual trials, hearings, and large-scale events.

• Meeting Readiness & Execution
  - Set up, operate, and monitor conference room technology to ensure seamless execution across meetings, events, and virtual proceedings.
• User Experience & Communication
  - Partner with meeting hosts to understand objectives and align technical solutions, explaining technology clearly to non-technical users.
• Unified Communications Expertise
  - Set up, operate, and troubleshoot a wide range of unified communication platforms, including Cisco Webex, Go To Meeting , Zoom, and Microsoft Teams.
• Room & Systems Management
  - Perform daily room checks, maintain conference room hardware, and ensure that all systems are fully functional prior to use.
• Technical Setup & Support
  - Provide basic in-room PC and laptop setup, Wi‑Fi, remote access, PowerPoint, and visiting attorney office setups.
• AV Systems Operation
  - Become proficient in operating the firm's Crestron GUI interface in various conference rooms and multipurpose spaces.
• Documentation & Process Improvement
  - Maintain and update local and firmwide support documentation, including equipment inventory, processes, and procedures.
• Firmwide Collaboration
  - Work closely with Conference Technology teams across offices, responding to and resolving Service Desk tickets.

• Education or Equivalent Experience
  - Relevant education, technical training, or equivalent hands‑on experience in supporting conference or audio‑visual (AV) technology environments.
• Relevant Experience - 1 to 3 years of audio‑visual (AV) experience in a conference center or similar professional setting.
• Technical Certifications - A willingness to pursue and maintain the AVIXA Certified Technology Specialist (CTS) certification during employment.
• Customer Service Excellence - A strong commitment to providing white‑glove service with the ability to anticipate client needs and exceed expectations.
• Communication and Problem‑Solving Skills
  - Clear verbal and written communication skills, accompanied by strong judgment and an ability to troubleshoot quickly and effectively.
• Technical Proficiency
  - Hands‑on experience with Microsoft Office (including PowerPoint), Microsoft Teams, Zoom, and other unified communication platforms.