Lead POS & Payment Systems Technician Job Port Washington New York USA,IT/Tech

Job Description Summary

Lead POS & Payment Systems Technician to oversee our technical support operations for retail clients, including Beauty Supply stores and specialty retailers. In addition to performing high-level installations and troubleshooting, this role will be responsible for supervising the technical team, optimizing service workflows, and ensuring the highest standards of customer satisfaction and system reliability.

Job Description

Key Responsibilities

Team Leadership & Management
Supervise and mentor junior technicians, providing technical guidance and performance feedback.
Manage team schedules, service ticket escalations, and resource allocation for on-site installations.
Develop and implement standardized SOPs for POS installation and troubleshooting processes.
Monitor service quality and ensure all support requests are resolved within defined SLAs.
Advanced Technical Support & Installation
Oversee the end-to-end installation and configuration of complex POS hardware and software systems.
Act as the final escalation point for complex technical issues involving software, printers, scanners, and network connectivity.
Manage system-wide upgrades and critical updates for POS and credit card processing environments.
Payment Processing & Integration Oversight
Lead the setup and advanced configuration of credit card terminals and mobile payment devices (EMV, contactless).
Troubleshoot high-level payment gateway and processor connectivity disruptions.
Serve as the primary technical liaison between the company and third‑party payment processors.
Strategic System Maintenance
Audit routine system checks and preventative maintenance schedules performed by the team.
Verify the integrity of data backup and disaster recovery protocols.
Analyze service ticket trends to identify and resolve recurring systemic issues.
Qualifications
Minimum 5+ years of experience in POS or IT support/installation, with at least 1-2 years in a lead or supervisory role.
Expert-level understanding of POS architecture and payment processing ecosystems.
Advanced knowledge of networking (TCP/IP, VLANs, routers, and Wi‑Fi security configuration).
Proficiency in Android‑based POS systems and remote management tools.
Bilingual in English and Korean is strictly required to facilitate communication with diverse store owners and internal stakeholders.
Valid driver’s license for field service and site visits.
Preferred Skills
Deep experience with retail‑specific POS environments and EMV terminal standards.
Solid understanding of PCI‑DSS compliance and data security best practices.
Relevant certifications such as CompTIA Network+, Security+, or specialized POS vendor certifications.
Strong interpersonal skills with a proven ability to train both staff and clients effectively.

Benefits

Premium Medical Insurance Coverage
401(k) Savings Plan
Paid Time Off (PTO) based on seniority
Paid Holidays

Additional Workplace Offerings (subject To Change Or Eligibility.)

Annual Bonus Plan
Onsite Employee Fitness Center with Indoor Racquetball Court and Yoga Room
Summer Fridays
Complimentary Gourmet Breakfast, Lunch, and Dinner
Relocation Support for New Hires
Work Anniversary Recognitions
Congratulatory & Condolence Gifts
Employee Referral Bonus Program
License/Certification Reimbursements
Corporate Employee Discounts
Visa Sponsor ships (100% paid by the company) i.e., New H-1B, H-1B Transfer, O-1, and Green Card
Commuter Support (Shuttle Bus Program and EZPass Support)
Vehicle Perks

Qualification(s)

Education(s):
Bachelor of Science (B.S):
Computer and Information Science

Work Experience

Experience Range II: 2 - 4 years of relevant experience or industry exposure in a related field

Skill(s)

Computer Networking, IT Customer Support, Point of Sale (POS) Systems

Language(s)

English,…