Information Technology Support Engineer

An in-house IT Support Engineer role within a growing professional services organization, providing comprehensive technical support and infrastructure maintenance for a global user base. Responsible for troubleshooting, system administration, and supporting cloud and security environments to enhance operational efficiency.

• Respond to and resolve technical support requests related to hardware, software, network, and security issues, ensuring high customer satisfaction.
• Install, configure, and maintain desktop hardware, peripherals, and software, including cloud-based environments and on-premises systems.
• Troubleshoot hardware, operating systems, applications, and network connectivity issues in a 100% cloud-based support environment.
• Assist with user account setup, password resets, access permissions, and security protocols including 2-factor Authentication (2FA) and Single Sign-On (SSO).
• Support cloud infrastructure management across AWS, Azure, and GCP, including basic configuration, maintenance, and documentation.
• Conduct foundational Linux server administration and system maintenance activities.
• Collaborate with IT team members on security, networking, and infrastructure support, including security concepts and network security best practices.
• Maintain accurate, detailed documentation of systems, procedures, and support workflows; contribute to technical manuals and user guides.
• Support ongoing security initiatives such as identity management, password policies, and security incident response.

• Bachelor's degree in Information Technology, Computer Science, or related field.
• 1-2 years’ experience supporting enterprise-level IT environments, including hardware, software, and cloud systems.
• Proven exposure to cloud platforms: AWS, Azure, Google Cloud Platform (GCP).
• Strong troubleshooting, problem-solving, and communication skills.
• Knowledge of security concepts including multi-factor authentication (MFA), SSO, and network security basics.
• Experience working in a team environment supporting remote and onsite users.
• Ability to manage multiple support tickets and elevate complex issues appropriately.
• Basic Linux server skills and familiarity with system administration tasks.
• Excellent interpersonal skills and technical documentation abilities.

• Experience with security infrastructure including firewalls, VPNs, and intrusion detection.
• Knowledge of scripting or automation to improve support workflows.
• Familiarity with corporate Active Directory and account provisioning.
• Prior experience supporting enterprise users in a global, cloud-centric environment.
• Certifications related to cloud, security, or systems administration.

• Support Tickets / Help Desk (Tier 1 & 2 support)
• Cloud Platforms: AWS, Azure, GCP (Basic Maintenance)
• Security Concepts: MFA, SSO, User Access, Network Security
• Networking: VPN, LAN/WAN, Security Protocols
• Active Directory, User Account Management
• Documentation & Knowledge Base Management

Joining this organization offers an opportunity to develop hands-on cloud, security, and systems administration skills within a dynamic environment that supports a large, globally dispersed user base.

Salary range: $90,000–$110,000 per year. Benefits include fully paid healthcare, 401(k) with match, discretionary bonuses, and comprehensive support for career growth.

The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.