Data Center Technician II; Swing); NY

Core Site is a leading colocation data center company providing the space, power, cooling and connectivity that businesses rely on to operate and grow. Our data centers bring dozens of organizations together under one roof, supporting the technology and services that keep our world connected. Our people are at the heart of everything we do, bringing the expertise, ideas and commitment that power our business and help our customers succeed.

With a culture built on collaboration, ownership, and operational excellence, Core Site is a place to make an impact.

The Data Center Technician II assists in the operational integrity, security, and regulatory compliance of the data center. The technician is to have a basic knowledge of the fundamentals of telecommunications and data center operating procedures. He or she will acquire job skills and learn company policies and procedures in order to complete routine operations tasks and assignments. A Tier 2 technician will be responsible for day to day operations of the data center including security functions, telecommunication standards and installations, customer build outs, general site response and triage, and customer interaction.

Technicians must ensure that data center problems are identified and repaired quickly, that contractors deliver quality services, and that internal customer demands are met. A Tier 2 technician requires the following skills:
Security operations, first responder, fire watch, safety, trouble shooting, causality response, basic telecom best practices, data center architecture, copper and fiber installation, transmission methods and media, electrical theory, and customer service. A Tier 2 technician will gain working knowledge of the general data center mechanical, electrical, telecom, and security equipment. Responsibilities will include customer infrastructure build-outs (cage builds, overhead installations, rack and stack), cable termination and testing, maintenance work, monitoring and responding to mechanical, electrical, fire protection, telecom, and security systems.

These systems include, transformers, PLC’s, generators, switch gear, UPS systems, STS’, ATS’ PDU’s, chilled water systems, CRAC/CRAH, wet sprinkler systems and pre-action sprinkler, network equipment, transmission media, cabling infrastructure, security hardware, and CCTV.

• Swing/Second Shift, Sunday-Wednesday, 4X10 structure

• Manage building service requests through resolution.
• Perform and complete work orders and customer service tickets in a timely manner Trouble Ticket Management
• Remote Hands Management
• Work Order Completion Process
• Mine cables without disrupting services to any other existing data cabling on facility ladder rack or fiber trough
• Infrastructure projects (Internal/Customer)
• 1. Cage and Cabinet Build-Outs
• 1) Overhead Installations
• 1. Rack and Stack
• Navigate and utilize a CMMS system
• Use developed procedures to solve problems
• Assist in asset and consumable inventory management
• Responsible for the tracking and proper labeling of all equipment per established procedures
• Ensure processes are completed in a timely manner pertaining to Service Level Agreements (SLA) and data is uploaded to internal systems accordingly
• Monitor, and respond to abnormal conditions in facilities systems. Areas include:
  Mechanical, Electrical, Building Monitoring, Security, and Control systems
• Follow direction of data center technicians in regards to day-to-day activities
• Provide physical security within the Core Site premises
• Incident escalation and report writing
• Provide day-to-day exceptional customer service and support
• Maintain and complete regular facility and security tours documenting and responding to found issues
• Responsible for notifying customers,…