Technology Support Analyst II

At Kirkland & Ellis, we don’t just meet the standard for legal excellence — we set it. Our culture is built on teamwork, ingenuity and an unwavering commitment to continuous growth. We tackle the most sophisticated legal challenges with bold ideas and innovative solutions, powered by the exceptional experience and ambition of our 7,000+ people, including 4,000+ attorneys, across 24 offices worldwide.

Our dedicated professionals share our lawyers’ commitment to excellence and show up each day to do meaningful work that helps drive global business, investment and innovation forward.

Are you a hands-on technology professional who enjoys solving complex technical issues, delivering exceptional customer support, and keeping business-critical systems running smoothly?

As a Technology Support Analyst II, you will play a key role in supporting end users across a fast-paced professional services environment. You'll provide day-to-day support for desktop and laptop hardware, software applications, mobile devices, conference room technology, and collaboration tools. Success in this role requires strong troubleshooting skills, excellent customer service, and the ability to prioritize multiple requests while maintaining a calm, professional approach.

This position is ideal for someone who enjoys working directly with users, collaborating with technical teams, and providing reliable technology solutions that enable business success.

The role is fully on-site and may involve occasional after-hours support, maintenance activities, special events, and offsite technology assistance when needed.

• End-User Support: Provide day-to-day support for laptops, desktops, mobile devices, software applications, peripherals, and related technology.
• Technical Troubleshooting: Diagnose and resolve hardware, software, operating system, network, and connectivity issues using structured troubleshooting methodologies.
• Customer Service Excellence: Deliver prompt, professional, and courteous support while managing multiple priorities and maintaining a high level of customer satisfaction.
• Ticket Management: Manage incidents and service requests through the ticketing system, ensuring accurate documentation, ownership, and timely resolution.
• Windows & Microsoft Support: Support Windows 11, Microsoft 365 (M365), Microsoft Office, Microsoft Teams, Microsoft One Drive, and related productivity applications.
• Remote Access Support: Troubleshoot and support remote computing technologies, including Citrix, Virtual Private Network (VPN), and remote access tools.
• Mobile Device Support: Configure, maintain, and troubleshoot Apple iPhone, iPad, and iOS devices, including mobile device management solutions.
• Collaboration Technology: Set up, support, and troubleshoot Zoom, Webex, and Microsoft Teams meetings and conferencing environments.
• Conference Room Technology: Install, configure, and support audio visual equipment, presentation tools, projectors, screens, and video conferencing systems.
• Voice & Communication Systems: Assist with Voice over Internet Protocol (VoIP) telephone systems, call management tools, and user support requests.
• Knowledge Sharing: Document solutions, procedures, and technical findings to improve team efficiency and service delivery.
• Team
  
  Collaboration:
  
  Partner with technical teams across the organization to
• Project & Rollout Support: Follow documented procedures, quality standards, and checklists while assisting with technology rollouts, upgrades, and special initiatives.
• Offsite & Event Support: Provide technology support for remote meetings, trial setups, client locations, and special business events as needed.
• Maintenance & After-Hours Coverage: Participate in firm-wide maintenance windows, occasional overtime,…