IT Trainer and Desktop Support Job New York New York USA,IT/Tech

Location: New York

Our client, a global law firm, is seeking an experiencedIT Trainer and Desktop Support Analystto join their team! This position is5 days on-sitein their beautiful Midtown Manhattan office!*Job Responsibilities:

Create and deliver IT training programs on various software, systems, and security protocols for staff
Lead one-on-one and group training sessions with new hires that focus on firm-specific tools
Create and maintain training documentation and resources
Assess needs and update curriculum as new technology rollouts and upgrades occur
Organize refresher training sessions for all staff
Provide technical support to staff on-site and remotely (desktop systems, hardware, and software issues)
Troubleshoot, diagnose, and resolve technical issues
Ensure optimal performance and availability of firm-specific systems
Manage user accounts, passwords, and security permissions within the firm’s IT systems
Work with third-party vendors when necessary to escalate technical issues
Maintain records of technology-support requests and tickets
Salary Range: $90,000 - $130,000 based on experience
Firm offers a full suite of benefits including

Skills and Qualifications

5+ years of IT training experience (including leading group training and creating documents and resources)
Experience in a mid to large sized law firm
Bachelor's degree in Information Technology, Computer Science, or related field preferred, or equivalent work experience
Proficient in iManage, Work
10, 3E Elite, Intapp, Windows OS, Microsoft Office Suite, and other desktop applications
Experience with IT ticketing systems
Experience with Intune Device Management platforms
Familiarity with Active Director, Office 365 administration, and network troubleshooting
Knowledge of ITIL practices and service management frameworks
Flexibility to work outside of standard office hours on occasion
Excellent written and verbal communication skills

***Salary Range: $90,000 - $130,000 based on experienceGainor provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender (including gender identity and expression), age, national origin, immigration status, marital or familial status, citizenship status, ancestry, physical or mental disability, genetic information, reproductive health decision making, veteran or military status, or any other characteristic or status protected under applicable federal, state, or local law.