Associate, Systems and Technology

About Achievement First

Achievement First (AF) is a non-profit 501(c)(3) organization that currently supports 41 public charter schools in New York, Connecticut, and Rhode Island. Consistently rated as one of the top charter school networks in the country for almost 25 years, AF is committed to continuous improvement, programmatic evolution for enhanced student outcomes, and sustainable growth. The majority of AF students are Black and Latinx children from low-income families who will be the first in their families to graduate from college.

AF currently employs more than 2,200 staff - 64% of whom identify as Black, Indigenous, and People of Color - who collectively educate nearly 15,000 students in Brooklyn and Queens, NY;
New Haven, Bridgeport, and Hartford, CT; and Providence, RI.

Achievement First (AF) is a non-profit 501(c)(3) organization that currently supports 41 public charter schools in New York, Connecticut, and Rhode Island. Consistently rated as one of the top charter school networks in the country for almost 25 years, AF is committed to continuous improvement, programmatic evolution for enhanced student outcomes, and sustainable growth. The majority of AF students are Black and Latinx children from low-income families who will be the first in their families to graduate from college.

AF currently employs more than 2,200 staff - 64% of whom identify as Black, Indigenous, and People of Color - who collectively educate nearly 15,000 students in Brooklyn and Queens, NY;
New Haven, Bridgeport, and Hartford, CT; and Providence, RI.

The mission of Achievement First is to deliver on the promise of equal educational opportunity for all of America's children. AF knows that every child - regardless of race, zip code, or economic status - deserves access to great schools. At AF, students realize their potential and develop the skills they need to graduate from high school, succeed in college, thrive in a competitive world, and serve as the next generation of leaders in their communities.

At AF, students and staff embark on a shared journey to fulfill their incredible potential.

The support associate will play a critical role in supporting systems, reports, and technology which enable Achievement First schools and their leaders to track, measure, and optimize results across 33 schools in three regions. The ideal candidate has a strong interest in gaining functional exposure to the inner workings of education technology and data systems at a leading charter management network committed to using data to drive instructional improvement in its classrooms.

The support associate can expect to work closely with other members of Team Systems & Data as well as Team IT. They will also have frequent opportunities to interact directly with school based operations teams and staff.

Reporting directly to the Senior Director of Systems and Data Support you will be responsible for:

• Provide ongoing end-user support for school-facing systems, data collection tools and reports managed by Team Systems and Data
• Provide back-up remote support for Tier 1 IT Issues
• Air‑traffic control for technical ticketing system
• Liaise with teammates to troubleshoot complex queries and technical issues Achievement First is an Equal Opportunity Employer

• Utilize and maintain reports to audit system health and utilization
• Respond to ad hoc data requests from network and school leaders in a timely manner
• Ensure data integrity by supporting technical system owners in conducting quality assurance check

• Strong technical aptitude and/or demonstrated interest in systems,…