Senior Associate, Product Management – Agent Tooling

• Partner with servicing, business analysts, and design to craft a tooling product strategy that empowers agents to deliver faster, empathetic servicing experiences
• Build and iterate on core agent workflows using Enterprise platforms, internal tools, and targeted AI capabilities
• Deliver intuitive UI improvements that eliminate friction and reduce cognitive load for frontline teams
• Manage cross-team dependencies and enable critical partner intents
• Deliver a resilient tooling foundation for Premium Products and Capital One Travel initiatives
• Manage an engineering team and lead delivery of high-priority tooling enhancements
• Manage a groomed agile backlog to sustain developer velocity
• Develop strategic tooling enhancements to transition from reactive maintenance to proactive servicing
• Integrate industry trends and emerging technologies such as AI into the product roadmap
• Share business strategy and roadmap with technology partners
• Co-create technical solutions with the Tech Lead and facilitate agile ceremonies
• Own and prioritize the near-term product roadmap and define success metrics and measurable outcomes
• Develop and communicate a six-month vision to senior stakeholders and partner teams
• Define actionable problem statements, support iterative software delivery, and drive acceptance-criteria alignment

• Bachelor’s degree or military experience
• At least 1 year of product management experience or at least 1 year of experience in product design, agile delivery, business analysis, data science, or software engineering
• 1+ years translating business strategy or analysis into consumer facing digital products
• 1+ years of experience working on core product platforms powering digital experiences
• 1+ years working with cross functional teams as a product owner in an agile development process
• Bachelor’s degree in computer science or engineering preferred
• Capital One will not sponsor a new applicant for employment authorization for this position

Demonstrates expertise in product management and agile delivery, focusing on developing strategic tooling enhancements and managing cross-functional teams. Proficient in translating business strategy into consumer-facing digital products while integrating emerging technologies like AI.

• Product Management Experience
• Agile Delivery
• Cross-Functional Team Collaboration
• UI Improvement Delivery
• Strategic Tooling Enhancements

• Product Design
• Business Analysis
• Data Science
• Software Engineering
• Agile Methodologies
• User Interface Design
• Tooling Product Strategy
• Acceptance Criteria Definition
• Backlog Management
• Digital Product Development

• Empathy
• Communication
• Collaboration
• Problem Solving
• Leadership

• Digital Experiences
• Consumer Facing Products
• Agile Development Process
• Product Roadmap
• Stakeholder Engagement

• Enterprise Platforms
• Internal Tools
• AI Capabilities