Customer Solution Strategy Lead Job New York New York USA,IT/Tech

Responsibilities

Serve as a strategic link between Client Directors and Customer Engineers for 1–5 highest-value accounts
Act as a trusted advisor mapping customers’ entire technical ecosystems
Drive enterprise-wide transformation from strategic positioning through the complete customer lifecycle
Orchestrate cross-functional teams to deliver customer outcomes
Develop account-specific adoption plans across App Modernization, Developer, and AI
Map customer workloads to Cloudflare capabilities and define sequencing and milestones
Coordinate SE, CS, and Product resources against adoption milestones
Run the account team operating rhythm and ensure internal alignment on customer priorities
Build relationships with CTOs, VPs of Engineering, and Platform Architects
Engage technical decision-makers on platform strategy
Identify and qualify platform expansion opportunities and hand off commercial‑ready opportunities to Client Directors
Bring strategic customer requirements into Product roadmap discussions
Provide quarterly briefings on adoption patterns, blockers, and feature needs
Drive adoption of Cloudflare’s App Modernization, Developer, and AI platform domains

Requirements

10+ years of experience in Customer Engineering Leadership, Product Management, Consulting, or Technical Strategy within a global SaaS or infrastructure environment
Exceptional communication skills with the ability to influence C-level executives and internal product leads simultaneously
7+ years of deployment experience in a similar role or experience in a technical leadership role
Previous experience as a Customer Engineer leader, consultant, or technical marketing engineer building, architecting, or deploying security solutions
Good understanding of AI, security challenges, and their applicability to today’s enterprise landscape
Proven track record using AI to help drive revenue
Strong knowledge of Security Architecture, Design and Operations
Working knowledge of the broader threat landscape and ability to explain complex behaviors simply
Proven experience working with customers and partners in successful design and deployment of solutions
Ability to juggle and successfully drive projects with customers, prospects, and partners
Experience with cloud computing solutions implementations including Microsoft 365, Azure, Google, and AWS
Authorization to receive software or technology controlled under U.S. export laws without sponsorship for an export license may be required

Core Competencies

Demonstrates extensive experience in Customer Engineering Leadership and Product Management within a global SaaS environment, with a strong focus on driving enterprise-wide transformation and customer adoption of AI and security solutions. Proven ability to influence C-level executives and orchestrate cross-functional teams to achieve strategic customer outcomes.

Highest-signal resume keywords

Customer Engineering Leadership
Product Management
AI Implementation
Security Architecture
Cloud Computing Solutions

ATS Optimization Keywords Hard Skills

Customer Engineering
Product Management
Technical Strategy
Security Solutions Deployment
AI Application
Cloud Computing Implementation
Project Management
Technical Ecosystem Mapping
Adoption Planning
Threat Landscape Understanding

Soft Skills

Exceptional Communication
Influencing C-Level Executives
Relationship Building
Cross-Functional Team Leadership
Project Juggling

Industry Keywords

SaaS
Infrastructure
Enterprise Landscape
Security Architecture
Technical Leadership

Tools & Technologies

Microsoft 365
Azure
Google Cloud
AWS