Senior Associate, Desktop Engineering

• Design and deploy desktop images, configurations, and software packages.
• Manage endpoint management tools (e.g., SCCM, Intune, JAMF) for patching, updates, and compliance.
• Develop and maintain automation scripts for desktop provisioning and support. Support & Troubleshooting
• Provide Tier 3 support for escalated desktop issues.
• Analyze and resolve complex hardware, software, and network problems.
• Collaborate with help desk and infrastructure teams to ensure seamless support. Security & Compliance
• Ensure desktop environments comply with security policies and standards.
• Implement endpoint protection, encryption, and vulnerability remediation.
• Support audits and reporting related to desktop infrastructure.
• Project & Collaboration
• Participate in IT projects involving desktop upgrades, migrations, and rollouts.
• Work with cross-functional teams to support business and technology initiatives.
• Document engineering processes, configurations, and troubleshooting guides.
  
  Qualifications:
• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 5+ years of experience in desktop engineering or end-user computing.
• Proficiency in Windows and macOS environments, Active Directory, and Group Policy.
• Experience with endpoint management tools (e.g., SCCM, Intune, JAMF).
• Excellent analytical and communication skills.
• Desktop image and configuration management
• Endpoint security and compliance
• Scripting and automation
• Troubleshooting and technical support
• Collaboration and documentation
• Project participation and execution

• Design and deploy desktop images, configurations, and software packages.
• Manage endpoint management tools (e.g., SCCM, Intune, JAMF) for patching, updates, and compliance.
• Develop and maintain automation scripts for desktop provisioning and support. Support & Troubleshooting
• Provide Tier 3 support for escalated desktop issues.
• Analyze and resolve complex hardware, software, and network problems.
• Collaborate with help desk and infrastructure teams to ensure seamless support. Security & Compliance
• Ensure desktop environments comply with security policies and standards.
• Implement endpoint protection, encryption, and vulnerability remediation.
• Support audits and reporting related to desktop infrastructure.
• Project & Collaboration
• Participate in IT projects involving desktop upgrades, migrations, and rollouts.
• Work with cross-functional teams to support business and technology initiatives.
• Document engineering processes, configurations, and troubleshooting guides.
  
  Qualifications:
• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 5+ years of experience in desktop engineering or end-user computing.
• Proficiency in Windows and macOS environments, Active Directory, and Group Policy.
• Experience with endpoint management tools (e.g., SCCM, Intune, JAMF).
• Strong scripting skills (e.g., Power Shell, Bash).
• Excellent analytical and communication skills.
• Desktop image and configuration management
• Endpoint security and compliance
• Scripting and automation
• Troubleshooting and technical support
• Collaboration and documentation
• Project participation and execution

Base pay offered may vary depending on job-related knowledge, skills, and experience. The total compensation package includes medical, dental, vision, financial, and other benefits as well as the potential for an annual bonus consideration.