Infrastructure Support Analyst
Listed on 2026-09-14
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IT/Tech
Systems Administrator, IT Support, HelpDesk/Support, Desktop Support
We are working with a leading financial services organization that is looking to hire a Infrastructure Support Analysts, in New York.
This is a hands-on infrastructure and IT support role, providing technical support to users across the business while managing and maintaining a modern Microsoft environment.
You will be responsible for resolving day-to-day technical issues, supporting users and devices, and administering core Microsoft technologies including Microsoft 365, Entra , Intune and Azure Virtual Desktop.
We need someone who has had strong experience dealing with VIPs.
Key Responsibilities- Provide first-line IT support, troubleshooting and resolution of technical issues, escalating where required
- Set up and configure laptops, iPhones, iPads and other IT peripherals for new starters
- Administer Microsoft 365
, including Exchange Online, Teams, SharePoint, One Drive, licences and distribution lists - Manage users and groups within Entra , including MFA and Conditional Access policies
- Manage device enrolment and policies through Microsoft Intune across Windows and iOS
- Provide support for Azure Virtual Desktop (AVD) and troubleshoot user sessions
- Build, image and configure endpoints, diagnose hardware issues and coordinate with external vendors
- Manage the technical aspects of employee onboarding and offboarding, including access provisioning and deprovisioning
- Maintain clear documentation and ensure support issues are appropriately tracked and resolved
- Provide a high level of service to end users across all levels of the organization
- Previous experience in an IT Helpdesk, Desktop Support or Infrastructure Support role
- Strong experience supporting Windows and Microsoft 365 environments
- Hands-on experience with Entra / Azure AD
- Experience administering Microsoft Intune and managing Windows and iOS endpoints
- Understanding of MFA and Conditional Access
- Experience supporting Azure Virtual Desktop (AVD) would be advantageous
- Strong troubleshooting and problem-solving skills
- Excellent communication skills with the ability to support users at all levels
- Experience working within financial services or another regulated environment is highly desirable
This is an excellent opportunity to join a high-performing financial services environment where you will gain exposure to a broad range of Microsoft infrastructure technologies and work closely with users across the organization.
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