Temp) Director, Program Management

Company Description

Hi there—at Razorfish, we’re leaders in what's next. Since the dawn of the internet, we’ve helped brands move first through every era of transformation, defining what digital means for business and now leading brands into the age of AI. Everyone has a prediction. Razorfish has a track record.

Named a Most Innovative Agency three years running (2024–2026) by Campaign US, our work reflects a proven ability not just to anticipate what’s coming, but to help our clients actively shape the future. No matter the trend or cultural moment, delivering real business impact wouldn’t be possible without our people. We bring together curious, driven, and diverse thinkers who challenge convention, push boundaries, and hold a high bar for creative excellence.

If you’re motivated to work alongside top performers, push the boundaries of what’s possible, and help define where technology, business, and marketing are headed next—this is the place to do it.

Join us at

We are looking for a Director, Program Management with demonstrated expertise in 360 program management. This role will be responsible for end-to-end project and campaign management of 360 marketing initiatives that increase our clients’ relationships with their customers by working at the intersection of Customer Engagement, Business, Technology, Big Data, and Content.

The Director, Program Management position leads multiple engagements with growing complexity for a client, or portfolio of projects across multiple clients. You will be deeply involved in both strategic planning and day-to-day execution, coordinating across teams and stakeholders to ensure that 360 and email campaigns are delivered flawlessly while optimizing for performance and business impact and actively contributing to campaign development, QA, testing, and performance optimization.

• Lead 360 campaign work and brand campaign initiatives, partnering directly with clients to manage expectations, align stakeholders, and ensure high-quality delivery across channels.
• Act as the senior project lead with program management and delivery ownership for large-scale and complex 360 and multi-channel digital programs for clients
• Shape program roadmap for a large team that includes us, clients and partners
• Identify opportunities to be innovative and enable continuous improvement
• End-to-end project management of 360 and email marketing initiatives, including requirements gathering, cross-team prioritization, timeline management, and ensuring on-time, in-scope delivery.
• Coordinate requirements across teams to ensure a clear campaign vision for teams to execute on.
• Lead the strategic and creative development, QA, testing, and deployment of email campaigns including driving segmentation, targeting, personalization, and journey orchestration to drive engagement and conversion.
• Conduct A/B and multivariate testing, analyze results, and implement optimization strategies.
• Monitor campaign performance metrics (open rates, CTR, conversions, deliverability) and deliver actionable insights.
• Troubleshoot issues, implement solutions, and continuously improve campaign quality and effectiveness.
• Collaborate closely with creative, analytics, and tech teams to translate marketing goals into compelling email experiences.
• Tool-savvy – deep knowledge of project management and 360 tools such as Workfront, Confluence, Microsoft Excel, Sales Force Marketing Cloud, etc.
• Shape approaches and create meaningful views of scope across different services and capabilities, support scope escalation and risk mitigation strategies
• Define processes and tools needed by teams across all programs enabling successful program implementation and delivery
• Provide guidance on consistent application of…