ITOM Admin Job Jamesville New York USA,IT/Tech

Develops and maintains a scalable CMDB aligned with the Common Service Data Model (CSDM).
Ensures all Configuration Items (CIs) and their relationships are accurately represented.
Implements governance policies to maintain data integrity and compliance.
2. Discovery & Integration
Configures and optimizes Service Now Discovery to automatically identify and populate CI’s,
Manage Discovery credentials, schedules, behavior tuning, and troubleshooting.
Monitor Discovery health, coverage, and success rates.
Drive continuous improvement of discovery patterns and data collection methods.
Integrates with tools like SCCM, Intune, Tenable, and other authoritative sources.
Evaluate, onboard, govern, and maintain CMDB authoritative sources.
Manages Identification and Reconciliation Engine (IRE) rules to prevent duplicates and ensure accurate data merging.
3. Data Quality & Governance
Conducts audits to validate CMDB data accuracy.
Removes stale, orphaned, or duplicate CIs.
Defines naming conventions and enforces change control processes.
4. CMDB Governance & Data Stewardship
Establish and manage CMDB governance processes.
Define data ownership, stewardship, and accountability models.
Develop and maintain CMDB standards, policies, and operating procedures.
Facilitate governance reviews with infrastructure, application, security, and business stakeholders.
5. Reporting & Dashboards
Monitor CMDB health scores, Discovery completeness, and service mapping accuracy.
Use Health Scan and CMDB Query Builder to identify gaps and improve data quality.
Builds interactive dashboards and reports to monitor CMDB health and usage.
Tracks performance metrics and identifies areas for improvement.
6. CSDM & Service Modeling Responsibilities
Lead and maintain adoption of the Common Service Data Model (CSDM) across Business Applications, Business Services, Technical Services, Service Offerings, and related CMDB structures.
Partner with application, infrastructure, and business teams to define service ownership and service relationships.
Support the organizations transition to a service-aware operating model.
7. Service Mapping Ownership
Design, implement, and maintain Service Mapping.
Ensure business-critical services have accurate dependency maps.
Support automated service mapping initiatives and ongoing map maintenance.
8. Collaboration & Training
Works with teams across ITSM, ITOM, Security, Compliance, and Architecture, and IT as a whole.
Provides training and mentorship to ensure alignment with CMDB best practices.
9. Strategic Planning
Develops a roadmap to evolve the CMDB into a service-aware database.
Supports decision-making, risk management, and operational efficiency.
10. Automation & Orchestration
Implement and maintain Flow Designer, Orchestration, or Integration Hub for automated workflows.
Develop and manage automation policies for event remediation and service hea