Lead Desktop Support Engineer – PM Shift
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-09-15
Listing for:
IDR, Inc.
Full Time
position Listed on 2026-09-15
Job specializations:
-
IT/Tech
IT Support, Desktop Support, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
IDR is seeking a Lead Desktop Support Engineer – PM Shift to join one of our top clients in New York, NY. This role is perfect for a dynamic individual who thrives in a leadership position while remaining hands-on with technical support. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today!
Position Overview/Responsibilities for the Lead Desktop Support Engineer – PM Shift:- Lead the PM shift team from 1:00 PM to 10:00 PM, ensuring seamless service delivery and task ownership.
- Perform hands-on tasks such as IMAC activities, hardware deployments, desk setups, and end-user support.
- Manage ticket queues, SLAs, and KPIs to maintain productivity and service levels.
- Provide technical and procedural guidance to the onsite support staff and manage escalations.
- Coordinate conference room checks, equipment readiness, and inventory support.
– PM Shift:
- Proven experience in a lead or senior-level desktop/end-user support role.
- Strong hands-on experience with IMAC, hardware deployments, and equipment moves.
- Proficiency in managing ticket queues, SLAs, and KPIs.
- Excellent documentation and communication skills.
- Ability to work effectively in a client-facing onsite environment.
- Competitive compensation package
- Full Benefits;
Medical, Vision, Dental, and more! - Opportunity to get in with an industry-leading organization
- Close-knit and team-oriented culture
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Medical, Dental, Vision, and Life Insurance
- Clearly Rated's Best of Staffing® Client and Talent Award winner 12 years in a row
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×