Engineer Platform Services & Data Center

Position Summary

The Engineer - Platform Services & Data Center is responsible for the engineering, implementation, modernization, and operational support of Jet Blue's core platform infrastructure. The role provides technical support across Windows operating systems, Active Directory infrastructure, Infoblox DNS/DHCP/IPAM, Microsoft, Rubrik backup and recovery, enterprise reporting, and data center services. The engineer develops automation, operational dashboards, and monitoring solutions while partnering with Infrastructure, Cybersecurity, Cloud, Network, and Application teams to deliver secure, resilient, and highly available platform services.

This role supports platform initiatives, contributes to automation and operational improvements, and partners with senior engineers to deliver secure, resilient, and highly available platform services.

• Engineer and support enterprise Windows server infrastructure.
• Maintain Active Directory infrastructure, including Domain Controllers, replication, Sites and Services, FSMO roles, Global Catalogs, and Group Policy infrastructure.
• Engineer, administer, and support Infoblox DNS, DHCP, and IPAM.
• Support Rubrik backup, cyber recovery, and disaster recovery platforms.
• Develop automation using Power Shell or similar scripting languages.
• Develop and maintain Power BI dashboards for platform health, compliance, capacity, and operational KPIs.
• Build and maintain Splunk dashboards, searches, alerts, and operational reports.
• Support infrastructure upgrades, operating system lifecycle management, and modernization initiatives.
• Support infrastructure projects and serve as a technical escalation point.
• Contribute to engineering standards and maintain technical documentation.
• Partner with Infrastructure, Network, Cloud, Cybersecurity, and Application teams.
• Participate in disaster recovery planning, testing, and recovery exercises.
• Support vulnerability remediation, platform hardening, change management, and on-call support.
• Support on Nutanix virtual machine deployment and integration as needed.
• Support engineering, testing, and development activities using enterprise virtualization tools.
• Support Azure Virtual Machines and automate administrative tasks using Azure CLI.
• Develop automation scripts for system administration and troubleshooting.
• Administer and support enterprise Windows server environments.
• Participate in after-hours maintenance windows and emergency remediation activities as required.
• Administer and support enterprise Windows server patching and operating system lifecycle management.
• Monitor platform compliance, remediate configuration drift, and support audit and security compliance initiatives.
• Support Service Now Change Management processes for platform maintenance, patching, and infrastructure changes.
• Develop compliance and patch status reporting using Power BI, Splunk, or similar reporting tools.
• Coordinate monthly Windows server patching activities and validate successful deployment across enterprise environments.
• Remediate operating system vulnerabilities and partner with Cybersecurity teams to maintain compliance with enterprise security standards.
• Other duties as assigned

• Bachelor's Degree in a relevant field; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experienc e
• Three (3) years of experience supporting enterprise Windows infrastructure in a large-scale production environment.
• Three (3) years of experience in a Senior Infrastructure Engineer, Platform Engineer, or equivalent technical role.
• Demonstrated experience engineering and supporting Microsoft Windows Server platforms.
• Demonstrated experience administering Microsoft Windows Server platforms.
• Experience supporting Active Directory infrastructure, including Domain Controllers, replication, Sites and Services, Group Policy, Global Catalogs, and FSMO roles.
• Experience administering Infoblox DNS, DHCP, and IP Address Management (IPAM).
• Experience administering Microsoft Public Key Infrastructure (PKI), certificate services, DFS Name spaces, and DFS Replication.
• Experience supporting enterprise backup, cyber recovery, and disaster recovery platforms, preferably Rubrik.
• Experience supporting enterprise virtualization and cloud-hosted server environments.
• Experience developing operational dashboards and reporting using Power BI, Splunk, or similar enterprise reporting platforms.
• Experience troubleshooting complex…