Project Assistant

Position Summary

The Project Assistant provides critical administrative, coordination, and follow-up support to ensure the smooth execution of ICT projects being carried out by the Network infrastructure team. This role bridges technical teams, project managers, and internal/external stakeholders, driving progress by tracking action items, maintaining clear communications, and executing key administrative workflows.

• Monitor project timelines, deliverables, and outstanding task items across active ICT projects
• Direct contact point for following up with technical leads, vendors, and department focal points on pending deliverables
• Draft, update, and maintain project documentation, action logs, risk registers, and status reports
• Schedule, coordinate, and organize project milestone reviews and technical check-ins.

• Draft project updates, assist with the preparation of user guides, standard operating procedures (SOPs), and change management communications for end-users
• Serve as an operational point of contact between non-technical stakeholders and the ICT technical teams.
• Prepare meeting summaries for management and project coordinators.
• Assist in organizing user training sessions, webinars, and feedback collection workflows.

• Maintain clean digital filing systems, document repositories (e.g., SharePoint, Confluence, Drive), and project management software (e.g., Jira, Asana, Trello).
• Take accurate, actionable meeting minutes and distribute follow-up tasks immediately following project discussions
• Support ICT procurement workflows, including tracking hardware/software purchase requests, vendor invoices, and license renewals.
• Coordinate logistics for technical hardware rollouts, site visits, or team workshops.
• Provide assistance with coordinating the shipment of devices/hardware to field offices.

• Education:
  
  Bachelor's degree in business administration, Information Technology, Communications, Project Management, or a related field.
• Experience:
  
  1—3 years of experience in project support, administrative roles, or communications-preferably within an IT, tech, or non-governmental organization type operations environment. Overall experience 5 + years

• Proficiency in project management and tracking tools would be a plus.
• High proficiency in Google Workspace or Microsoft Office 365 (Word, Excel, PowerPoint, Teams)
• Basic familiarity with ICT concepts, IT infrastructure terminology, or software development life cycles.

• Exceptional follow-through, organizational habits, and attention to detail.
• Strong written and verbal communication skills with the ability to translate technical language for general audiences.
• Confident, polite, and persuasive interpersonal skills for following up with team members across various seniority levels and international backgrounds.

TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 35 years. TRIGYN is an ISO 27001:2022 and CMMI Level 5 certified company.