Help Desk Security Admin

Are you seeking a rewarding and fulfilling career in the Mental Health and Addictions field? Apply to be a Help Desk Security Admin today! What will your day look like?

At Horizon, you’ll enjoy a supportive, team-based work environment. Have a question? There’s always someone there to help! We offer a seamless onboarding experience that’ll ensure your success in your new role.

As a Help Desk Security Admin at Horizon, you will…

• Monitor and analyze security tools, events, and data across the organization’s infrastructure.
• Review network traffic, security logs, and user activity to ensure compliance with regulatory standards and internal security policies.
• Maintain and operate the Security Information and Event Management (SIEM) system, alerts and notifications.
• Conduct vulnerability assessments and penetration testing on software, hardware, and networks.
• Investigate and respond to security incidents, perform root cause analysis, and implement remediation measures.
• Test systems for compliance with established security policies and procedures.
• Participate in Help Desk operations and serve as an escalation point for IT service requests.
• Serve as the initial contact for security alerts and issues through the IT Service Request (Help Desk) portal, SIEM and alerting solutions.
• Provide on-site technical support across all organizational locations.
• Participate in 24x7 IT support rotations and monthly off-hours maintenance activities.
• Administer user accounts in Active Directory and clinical applications based on defined procedures, including permission adjustments and account lifecycle management.
• Assist in developing and delivering security awareness training for employees.
• Recommend improvements to enhance the organization’s overall security posture.
• Ensure confidentiality and integrity of sensitive employee and patient information.
• Manage IT projects, ensuring alignment with security standards, timelines, and budgets.
• Serve as a resource for IT projects assigned by senior IT management.
• Create and maintain documentation, including user training materials, processes, and procedures.
• Communicate timely updates to users regarding IT service requests and system maintenance.
• Participate in disaster recovery operations and ensure readiness of recovery systems and protocols.

At Horizon, we don’t just offer a workplace—we offer a community where you can thrive while making a meaningful impact in the lives of others. Recognized as a Best Place to Work in NYS for 18 consecutive years and one of America’s Best Workplaces, we take pride in fostering a culture where motivated teammates collaborate to make a difference, every day.

Join us and experience the satisfaction of doing work that matters alongside people who share your passion!

• Company Culture:
  At Horizon, we pride ourselves on cultivating an atmosphere of teamwork where all employees feel heard and valued.
• Diversity & Inclusion:
  We are committed to equity, racial justice, and equal opportunity for all, and strive toward this goal through the work of our Diversity, Equity, Inclusion and Belonging department, frequent trainings, ongoing conversations, affinity groups, and more.
• Trainings, Trainings, and More Trainings:
  We have an entire team dedicated to your personal development and professional growth.
• Team Building, Connection, and Relationships:
  At Horizon, we’re more than co-workers, we’re a community. We support each other, celebrate our achievements and milestones together, and have fun together!
• Retirement:
  We know you want to retire comfortably and we’re here to help! Horizon offers 401(k) AND profit-sharing programs to make sure you’re set for the future.
• Student Loan Assistance:
  We help…