Technical Community Lead, Pro

OpenAI’s mission is to ensure that general-purpose artificial intelligence benefits all of humanity. We build models and products that help people learn, create, and solve problems—and we work to do so safely and responsibly.

OpenAI’s products are talked about by people, not just press and pundits. More than 900 million people use our tools each week, learning from one other and passing along what works. Their stories shape our reputation and encourage others to try our products.

Our community team builds direct relationships & channels with people who use our tech then amplifies their stories and use cases so peers can learn from them and channels their insights to our product and research teams.

We are seeking an exceptional Technical Community Program Manager to help manage and scale a high-signal community of advanced ChatGPT Pro users.

This is a hands‑on, technically fluent role at the intersection of community‑building, product enablement, user research, product education, and editorial storytelling.

You do not need to be a full‑time software engineer, but you should be comfortable understanding technical workflows, asking sharp technical questions, using the latest AI tools, and helping advanced users explain what they are building.

You will report to the Head of Pro Subscriber Community and will be based in New York City.

Run and grow a high‑signal community

Help manage and deepen engagement with the ChatGPT Pro cohort of advanced users across disciplines

Design and execute high‑touch community programming, including product demos, office hours, show‑and‑tell sessions, peer‑learning formats, and in‑person events

Build repeatable systems for onboarding, engagement, retention, and member communications

Build deep relationships with exceptional users

Identify, recruit, and onboard new individuals doing high‑impact work with ChatGPT and Codex

Conduct in‑depth interviews and maintain ongoing relationships to understand workflows, decision‑making, and real‑world applications

Act as a trusted point of contact between these users and OpenAI

Create an experience that is worthy of users’ time, expertise, and trust

Support advanced technical workflows

Help advanced Pro users understand and operationalize new capabilities across ChatGPT, Codex, agents, and related products

Run technical office hours, workflow reviews, demos, and peer‑learning sessions for users building complex systems

Partner with Dev Ex, Product, and Research to route technical questions, bugs, edge cases, and workflow feedback to the right teams

Translate between highly technical users, non‑technical experts becoming builders, and internal teams trying to understand real‑world usage

Surface and document how ChatGPT and Codex are actually being used

Curate and evaluate user chats and workflows for editorial publication, internal learning, and product feedback

Identify patterns across use cases and distill them into actionable insights, educational assets, and reusable examples

Uphold technical accuracy, domain accuracy, user consent, and privacy across a wide range of fields, including science, law, finance, education, and creative work

Tell the story of the community

Produce user profiles and case studies

Contribute to editorial channels including Substack, social content, newsletters, and internal storytelling

Shape how we present advanced AI usage to both internal teams and external audiences

Collaborate closely with users and internal partners to ensure stories are accurate, compelling, and respectful of context

Support product testing and feedback loops

Help organize and run small cohorts of Pro users to test new models and features

Work closely with users to document their experiments,…