Technology: Instructional Technology

Location:

SUNY Westchester Community College (WCC), Valhalla Campus

Instructional Technology Support Intern

Center for Learning Resources

Gerrano (Jerry) Maselli

Semester long, 15 weeks

SUNY Westchester Community College (WCC), Valhalla Campus

Westchester Minimum Wage for up to 120 hours

The Instructional Technology Support Intern is responsible for the following duties:

• Technical support for end-users for hardware, software, peripherals, via phone, chat, email, or in-person.
• Provide end-user training for classroom technology that include projection, audio systems, flat panel displays, and interactive devices.
• Responds to user calls regarding audio/visual equipment issues in classrooms.
• Responsible for the preparation and maintenance of classroom equipment for instructional purposes.
• Perform general clerical duties such as filing, scanning, copying, or preparing promotional materials.
• Provide front-line customer service by assisting patrons with locating materials, using library technology, and answering general inquiries.
• Support circulation functions, including checking items in/out, shelving materials, and organizing collections.
• Contribute to cataloging, metadata entry, and collection maintenance projects.
• Assist with library programs and events (e.g., book displays, workshops, outreach activities).

• GPA: 2.5 or better, student in good standing
• 24 hours of earned credits at time of internship
• Approval of Curriculum Chair or other Faculty in Major
• Ability to work 8 hours a week/120 hours over the semester in the internship
• Must be enrolled at SUNY WCC in an industry related degree program (e.g., CS or CIS).
• The successful candidate must be proficient and have a working knowledge of Microsoft Office 365.
• Strong communication, writing, organizational and presentation skills are required. The candidate must also be able to work independently.
• Experience with various equipment that include but not limited to projectors, handheld scanners, and interactive displays.
• Proficiency in all the following: PC’s, Apple Desktops, networked audio/visual equipment.
• Course requirements may include either CIS 110, CIS 140 or COMSC 106, COMSC 134 & ART 129.

Pay:
Westchester County Minimum Hourly Wage for up to 120 Hours.