Business Systems Administrator- Procurement and Expenses

POSITION RESPONSIBILITIES

• Administer, configure, and maintain the Jaggaer procurement platform and the Emburse and Chrome River travel and expense platform, including accounts, roles, permissions, delegates, approval routing, workflow rules, notifications, forms, fields, expense types, approval limits, supplier records, catalog information, accounting values, and master data.
• Support Jaggaer functionality across requisitions, purchase orders, suppliers, sourcing, contracts, catalogs, invoices, and approvals, diagnosing and resolving transaction and workflow issues and maintaining supplier, catalog, contract, and approval data.
• Administer Emburse and Chrome River functionality across employee profiles, travel pre-approvals, expense reports, expense types, corporate cards, reimbursements, delegates, approvals, and reporting, and maintain expense policies, accounting mappings, cost centers, entities, and general ledger values.
• Support the integration of Jaggaer and Emburse with the enterprise resource planning system, monitoring, validating, and troubleshooting data feeds and ensuring accurate transmission of purchase orders, invoices, supplier and employee data, accounting data, reimbursement data, and payment information using the appropriate chart-of-accounts values.
• Partner with Finance, Accounts Payable, Procurement, and Travel to resolve integration errors, failed feeds, rejected transactions, mapping issues, duplicate records, and data discrepancies, escalating platform or infrastructure problems to the appropriate technical teams within Einstein Information Technology when necessary.
• Develop and maintain financial and operational reports related to procurement, travel, expense, card activity, reimbursements, suppliers, contracts, purchase orders, invoices, and system performance, ensuring data is accurate, accessible, and presented in formats that support decision‑making.
• Support system releases, upgrades, enhancements, user acceptance testing, deployment, and change management, including validation of enterprise resource planning changes such as chart‑of‑account updates, interface modifications, and workflow changes.
• Monitor data quality, approval bottlenecks, failed transactions, and incomplete records, assist with reconciliation across the connected systems, and support audit requests, compliance reviews, and internal controls.
• Identify opportunities to improve system accuracy, workflow efficiency, reporting, compliance, and client experience, proposing and implementing improvements in collaboration with functional partners and the Senior Director of Enterprise Systems.
• Serve as a primary point of contact for Jaggaer and Emburse questions, supporting requesters, buyers, approvers, travelers, delegates, cardholders, and finance and procurement staff, and develop and maintain training materials, quick‑reference guides, process documentation, and client communications.
• Maintain documentation for system configurations, interfaces, file layouts, data mappings, business rules, error‑resolution procedures, reconciliation processes, and standard operating procedures, ensuring continuity and reducing institutional risk.
• Participate in the domain's objectives and key results program, contributing to measurable goals for financial and procurement data quality, system reliability, and client satisfaction.
• Maintains availability to respond to critical incidents and service disruptions outside of regular business hours, and monitors Einstein Information Technology communications channels as needed to stay informed and support the department's operational responsibilities.
• Works effectively within a complex academic medical center environment, coordinating with affiliated organizations when…