FMS Information Systems Assistant

Essential Duties & Responsibilities

• Performs routine system maintenance for department systems to ensure proper functionality and availability
• Troubleshoots basic and common technical issues
• Evaluates system functionality and identifies areas for improvement, including test patches and upgrades
• Maintains, configures, and tests future system applications and functionality
• Drafts, manages, and updates user protocols, guides, and similar documentation
• Provides training and support to end users
• Other duties as assigned

• Knowledge of operating systems such as Windows or Linux
• Knowledge and use of system management tools and scripting languages
• Skill in testing, patching, and maintaining systems
• Skill in troubleshooting and performing root cause analysis
• Ability to work independently or as part of a team
• Ability to communicate effectively to both technical and non‑technical colleagues, team members, and vendors

Associate's degree in a related field. 2 years of relevant experience. Equivalent combination of experience and education may be considered.

Operations, Administrative, Service, or Technical Support Level 2 – an intermediate level role with working foundational knowledge and skills to perform routine and occasionally non‑routine tasks. Tasks may require interpretation or deviation from standard procedures. May provide assistance to entry‑level staff.

FMS Information Systems Assistant is part of the FMS Operations Center, providing administrative, technical, and data management support across FMS. The position supports departmental systems, maintains critical operational data, assists with technology‑related needs, and helps ensure the accuracy and efficiency of business processes. The role also develops and maintains documentation, coordinates equipment and asset records, and serves as a resource for department‑wide information systems and operational support.

• Medical, dental, and vision coverage
• Sick and vacation time
• 12 paid holidays per year
• Retirement and financial planning resources
• Educational benefits for employees and dependents
• Employee wellness program
• Free use of on‑site fitness facilities

Non‑Exempt

On Campus

$21.65 - $27.00

RIT provides equal opportunity to all qualified individuals and does not discriminate on the basis of race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender identity, gender expression, national origin, veteran status, or disability in its hiring, admissions, educational programs and activities.

RIT provides reasonable accommodations to applicants with disabilities under the Rehabilitation Act, the Americans with Disabilities Act, the New York Human Rights Law, or similar applicable law.