Field Service Technician Job New York New York USA,IT/Tech

Location: New York

Looking for a dynamic role that blends client interaction with practical problem-solving? We’re seeking a dependable Field Technician based in Midtown Manhattan to service client sites across Manhattan, Queens, and Brooklyn, along with occasional travel to Greenvale, NY. Spending around 50% of your time in the field, you ll deliver exceptional in-person IT support, resolve technical issues, and help execute client infrastructure projects.

What

You ll Do

Provideonsite and remoteLevel 1/2 support for client environments.

Troubleshoot and resolve issues related to:

Workstations and laptops.
Microsoft 365 and user account issues.
Printers and peripheral devices.
Basic server and line-of-business application issues.
Network connectivity, wireless access, and firewall-related concerns.

Travel to client sites to perform technical support, remediation, deployment, and installation work.

Assist with workstation setups, user onboarding/offboarding, hardware replacements, and office IT moves.

Support onsite project tasks such as:

Network equipment installations and replacements.
Firewall and switch swaps.
Wireless deployments.
Endpoint deployments and refreshes.
Basic server and infrastructure upgrades.

Escalate complex issues appropriately to senior engineers or project resources.

Clearly communicate progress, blockers, and technical findings to internal teams and client contacts.

Document work performed, technical findings, and client environment details inIT Glue.

Use Halo PSA for ticket management, time entry, and work tracking.

Use Ninja RMM for remote access, monitoring, and endpoint support.

Maintain professionalism and strong customer service while representing the company onsite.

Be flexible with schedule requirements, as someafter-hours or early-morning workmay be required for client needs or maintenance windows.

You re a Good Fit If You:

Have strong troubleshooting skills and are comfortable working independently in the field.
Communicate clearly with both end users and internal technical teams.
Are organized, reliable, and detail-oriented.
Are comfortable balancingreactive support workwithscheduled onsite tasks.
Enjoy working directly with clients and providing a high level of service.
Can adapt to different client environments and technologies quickly.
Understand when to resolve issues independently and when to escalate.

Preferred Experience

2+ years of experience in a managed services, field support, or IT support role
Experience supporting:

Microsoft 365
Windows 10/11
Windows Server
Basic Azure and Entra
Network infrastructure including switches, firewalls, and wireless

Familiarity with technologies such as:

Sonic Wall
Meraki
Uni Fi
Ruckus

Experience with IT documentation platforms and PSA/ticketing systems preferred.
Valid driver’s license and ability to travel to client locations as needed.

Position Details

Job Type:Full-time
Location:Based onsite in our Midtown Manhattan office.
Travel:Approximately50% travel to client sitesin Manhattan, Queens, and Brooklyn, with occasional travel to ourGreenvale, NYoffice.
Schedule:Monday through Friday, 9:30 AM - 6 PM EST, with occasional after-hours work as needed.

Ideal Background

Strong foundational knowledge of Microsoft and networking technologies.

Interest in long-term technical growth.

Strong documentation and communication skills.

Certifications that help you stand out (but are not required):

Microsoft (AZ-104, AZ-800, MD-102, SC-300)

Cisco CCNA or equivalent

Sonic Wall SNSP or Fortinet NSE 5

VMware VCP

Google Workspace Administrator

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Vision insurance