More jobs:
Lead, IT/Tech, CRM Systems & Management
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-09-18
Listing for:
Tata Consultancy Services
Full Time
position Listed on 2026-09-18
Job specializations:
-
IT/Tech
CRM Systems & Management, Cloud Computing: Infrastructure & Operations, Systems Administrator
Job Description & How to Apply Below
- 8-10 years’ experience in support of the administration, configuration, and ongoing maintenance of the Salesforce Data and Marketing Cloud platform and related integrations.
- Monitor platform health, performance, usage, and operational stability to ensure reliable day-to-day operations.
- Identify opportunities to improve platform performance, scalability, and operational efficiency.
- Coordinate and support platform upgrades, patching activities, and system updates in partnership with relevant technical teams.
- Configure Salesforce Data Cloud features, permissions, security settings, and platform functionality to support business requirements.
- Collaborate with Data Operations, Engineering, Analytics, and Governance teams to support platform-related initiatives and operational processes.
- Assist in implementing and maintaining platform security controls and support compliance with data privacy and governance requirements.
- Support data integrations and synchronization processes between Salesforce Data Cloud and internal/external systems.
- Troubleshoot platform issues, investigate root causes, and coordinate resolution with appropriate stakeholders and vendors as needed.
- Develop and maintain platform documentation, operational procedures, runbooks, and best practices.
- Provide technical support, training, and guidance to internal users and stakeholders on Salesforce Data Cloud functionality and usage.
- Support platform usage monitoring, cost tracking, and reporting related to licensed Data Cloud capabilities and features.
- Stay current on Salesforce Data Cloud updates, features, and platform best practices to support continuous improvement initiatives.
- Some experience administering or supporting Salesforce platforms, with hands-on experience supporting Salesforce Data Cloud environments preferred.
- Experience with Salesforce platform configuration, administration, and operational support.
- Strong understanding of Salesforce Data Cloud capabilities, integrations, and platform operations.
- Experience supporting data integrations, ETL workflows, SQL, and data warehousing concepts (preferably Databricks and Teradata experience) .
- Familiarity with Salesforce administration and development concepts, including APIs, integrations, permissions, and platform customization.
- Experience supporting cloud-based platforms and enterprise application environments.
- Strong troubleshooting, analytical, and operational problem-solving skills.
- Experience supporting platform monitoring, operational support processes, and documentation practices.
- Understanding of security, governance, and compliance considerations related to enterprise data platforms.
- Familiarity with CI/CD concepts and related tooling such as Git Hub Actions is a plus.
- Experience with agile project management tools and processes (e.g., Jira, Confluence) is a plus.
- Salesforce certifications such as Salesforce Certified Administrator, Data Cloud Developer, or related certifications are preferred.
- Excellent communication and stakeholder collaboration skills.
- Must have legal right to work in the U.S.
- 8-10 years’ experience in support of the administration, configuration, and ongoing maintenance of the Salesforce Data and Marketing Cloud platform and related integrations.
- Monitor platform health, performance, usage, and operational stability to ensure reliable day-to-day operations.
- Identify opportunities to improve platform performance, scalability, and operational efficiency.
- Coordinate and support platform upgrades, patching activities, and system updates in partnership with relevant technical teams.
- Configure Salesforce Data Cloud features, permissions, security settings, and platform functionality to support business requirements.
- Colla…
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