Senior AWS Cloud Architect - Managed Services

Who You Are

You are a seasone d Cloud Architect. You own the operational build-and-run, the Principal Architect owns technical architecture and design, and the Practice Manager owns strategy and go-to-market.

The Senior AWS Managed Services Engineer builds out and operates Myriad
360's AWS managed service offering in collaboration with the AWS Practice Manager, Principal Architect, and Managed Services team, owning the operational build-and-run of a service designed to grow and scale.

This role has a dual mandate. First, build and operate the managed service: the incident management, service desk, monitoring, automation, and reporting that make it run day to day. Second, own AWS MSP Program certification, including the self-assessment, evidence collection, and audit readiness required to achieve and maintain designation.

The role starts hands-on, building and operating the service. As the practice scales, there is a clear path to lead the managed services team you help create.

• Stand up and run incident management: identification, logging, categorization, prioritization, investigation, playbooks, resolution, and closure.
• Build and operate the service desk and support model, including AWS Support plan coverage for partner-owned and customer-owned accounts.
• Define and manage SLAs and service-level management.
• Implement event management, dynamic monitoring, observability, and predictive monitoring / AIOps.
• Author operational runbooks and automation to run the service repeatably.
• Establish service continuity, disaster recovery, and backup processes.
• Build Fin Ops reporting and financial planning into the managed service.
• Set up personnel onboarding and the operational process documentation required to run and audit the service.
• Own AWS MSP Program certification: build the service to meet MSP Program requirements and own the self-assessment, evidence collection, and audit readiness.
• Build the customer service-management machinery (reporting, service-review cadence, escalation paths) and run key service reviews.
• Use AI and automation to operate and scale the service, leveraging AI/ML platforms to help resolve tickets, surface anomalies, and identify optimization opportunities.
• Help build and, over time, lead the AWS managed services operations team.

• Experience operating an AWS managed service or MSP practice, hands-on with the service-delivery disciplines above.
• Experience building repeatable managed services capabilities, operational processes, and service delivery models.
• Experience contributing to an AWS MSP Program audit or a similar operational audit is a strong plus.
• Experience with in a Managed Services Provider (MSP) environment strongly preferred.
• General familiarity with compliance frameworks such as SOC 2 and ISO 27001, and a security-aware approach to operations (security policies, event logging, awareness training) preferred.
• Experience driving cloud modernization and AI-enabled operational transformation initiatives preferred/
• Familiarity with Microsoft Azure and Google Cloud Platform preferred.

• AWS Certified Sys Ops Administrator
  - Associate
• AWS Certified Solutions Architect
  - Associate

• AWS Certified Dev Ops Engineer
  - Professional
• AWS Certified Solutions Architect
  - Professional
• Fin Ops Certified Practitioner
• ITIL Foundation or higher
• AWS Certified Machine Learning Engineer
  - Associate
• AWS Certified Security
  - Specialty
• AWS Certified Advanced Networking
  - Specialty

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