Automation Specialist

Job Responsibilities

The Automation Specialist is a P1-level individual contributor responsible for analysing project workflows across the Apple SQ39 program, identifying optimisation opportunities, and designing and implementing AI-driven and automation-based solutions. This is a blended role: the Specialist participates fully in assigned project workflows at the same standard expected of any specialist, while progressively applying technical expertise to streamline and automate those workflows over time.

In the early stages, the majority of the Specialist's time is dedicated to active project work, building direct knowledge of the workflows they will later optimise. As program familiarity grows and automation opportunities are identified, the balance shifts toward AI and automation development. This role is designed to be deployable across multiple SQ39 projects (e.g. Video, Music, Sports, Books, Maps).

Project-specific requirements are documented in the relevant Project Addendum.

Execute content review and operational tasks to the same standard expected of any specialist on the assigned project, in line with project-specific quality standards, guidelines, and SLAs.

Undergo onboarding training to develop a thorough working knowledge of the assigned project's workflows and Client priorities.

Maintain quality and throughput targets consistent with specialist-level performance benchmarks for the assigned project.

Independently analyse workflow data and operational performance to identify inefficiencies, bottlenecks, and automation opportunities.

Document identified opportunities within project workflows; maintain a prioritised backlog and contribute to continuous intake as the automation share of the role grows.

Translate analytical findings into clear, actionable recommendations for VPMs and program leadership.

Monitor the effectiveness of implemented solutions, iterating based on performance data and stakeholder feedback.

Design, develop, and deploy automation and AI-assisted tools using approved platforms (including proprietary Client tools and similar), under the guidance of the VPM.

Apply scripting or programming skills (Python, JavaScript, or equivalent) and familiarity with automation platforms to build robust, maintainable solutions.

Deliver proofs of concept initially, building toward a steady cadence of solutions and ongoing maintenance as the role matures.

Create and maintain documentation for all automation tools, including technical specifications and usage guides accessible to non-technical stakeholders.

Provide knowledge-sharing and enablement to the wider team on deployed solutions, supporting adoption.

Research emerging AI and automation tooling; evaluate and recommend relevant innovations to the team.

This role operates on a blended model. In the early months, the primary measure of success is effective integration into the assigned project as a fully contributing specialist. Automation deliverables will emerge organically as project knowledge develops.

KPI scale with the workload split — as the automation share increases, targets move up with it. Full ownership of cost-reduction targets sits at P2; at P1, efficiency impact is tracked as a directional, internal indicator.

Specialist Duties — existing Apple project metrics apply

• Task completion rate Meets project SLA targets, consistent with peer benchmarks
• Quality score on project workflows Meets quality score targets as set by VPMs and management for the assigned project.
• Training milestone adherence All onboarding and project certifications completed within…