Customer Success Manager

Info Sum is WPP’s privacy-first data collaboration technology, trusted by global businesses to unlock the full potential of their first-party data without risk. Its patented, cross-cloud, decentralized collaboration technology leverages advanced Privacy-Enhancing Technologies (PETs) to radically transform how companies generate audience intelligence and drive better customer experiences. As the foundational infrastructure underpinning WPP Open, Info Sum powers trusted data collaboration across every cloud, client, and capability.

Customer Success Manager role at Info Sum(WPP subsidiary) focused on driving adoption and usage of the data collaboration platform in a post-cookie advertising landscape, reporting to a newly promoted Senior CSM with clear path for growth.

The Customer Success Manager (CSM) will be a key member of the North American Client Services team atInfoSum, responsible for driving the adoption and usage ofInfoSum’sdata collaboration platform. This role is critical asInfoSumtransitions from a flat-rate SaaS model to a usage-based revenue model, placing heavy emphasis on driving platform adoption and client engagement.

After the sales team closes a new contract, the CSM takes ownership of theclientrelationship. This CSM will manage a portfolio of accounts and willbe responsible formaking theInfoSumplatform indispensable to clients through strong relationship building, understanding their business goals, and aligning them with

InfoSum’scapabilities.

The core focus is on ensuring client stickiness, securing renewals, andidentifyingexpansion opportunities. The CSM will manage a portfolio of approximately 16-20accounts, including a mix of major brands, publishers, and data providers, alongside smaller customers.

A minimum of 3-5 years in a customer success or account management role within the Ad Tech industry.

Solid understanding of the paid media marketplace, including how decisions are made, how money moves, and the competitive landscape (DSPs, SSPs, data platforms).Candidatedoesn’tneed to know everything but should know “a sliver of it” and be hungry to expand.

Ability to articulate success through business outcomes and metrics (e.g., revenue growth, usage increase) rather than just relationship management.

Understanding that renewals are earned through continuous value delivery and driving platform usage, not through a once-a-year conversation.

Technical understanding of how Ad Tech platforms work. While not a coding role, the candidate must be able to grasp technical concepts to be a credible partner to clients and internal teams.

“Be hungry.

Attitude is most important. Attitude and talent.” —strong desire to learn, grow, and take ownership. Proactive, startup mentality.

Preference for candidates who havedemonstratedcommitment by staying witha previous company for at least two years, showing they can deeply learna technology.

You’re open_:_ We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You’re optimistic_:_ We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You’re extraordinary: We are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

– We…