Level 3 Support Engineer
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-09-20
Listing for:
Tata Consultancy Services
Full Time
position Listed on 2026-09-20
Job specializations:
-
IT/Tech
Unix/Linux, Systems Engineer, SRE/Site Reliability, Systems Administrator
Job Description & How to Apply Below
Job Description Must Have Technical/Functional Skills
- Strong market-data experience in the financial-services sector, including delivery and support of production solutions.
- Deep expertise in RTDS/RTMDS components such as ADH, ADS, DACS and ATS.
- In-depth Red Hat Enterprise Linux (RHEL) administration and advanced shell scripting.
- Proven troubleshooting of market-data networks, server hardware, platform builds and complex production configurations.
- Hands-on automation experience using tools such as Rundeck and scripting languages such as Python.
- Experience with Service Now and Jira for workflow, incident and change management.
- Experience with Git and DX1 or comparable development / CI tooling.
- Good understanding of WAN/LAN delivery, infrastructure monitoring, patching, compliance and production support.
- Desirable: HPE Synergy, HPE One View, ITRS and Big Panda.
- Provide Level 3 engineering and production support for a private-cloud platform serving a large global customer base.
- Manage the platform to maintain required standards, patch levels, stability, reliability and operational predictability.
- Develop and maintain inventory and automation required to build and deliver new RTMDS infrastructure.
- Diagnose and resolve complex issues involving build processes, RTDS software configurations, inventories, hardware and bespoke configurations; implement sustainable fix-forwards.
- Create and maintain clear operational processes, technical documentation and support procedures.
- Train Level 1 and Level 2 support teams on complex tasks and strengthen overall support capability.
- Ensure effective production monitoring is in place and partner with core engineering to enhance monitoring coverage.
- Work with development and engineering teams to create scalable automation for mass infrastructure delivery.
- Assist development teams with functionality delivery and resolution of product issues.
- Partner with quality-engineering teams to maintain CI and production pipelines, with suitable testing to reduce repeat failures.
- Collaborate with network teams to validate WAN and LAN delivery and resolve service-impacting issues.
Salary Range: $100,000 to $115,000 per year
QualificationsBACHELOR OF COMPUTER SCIENCE
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