Project & Training Coordinator

The Strength of Our Past
is the
Foundation of Our Future

Location Address :

8800 Sheridan Drive
Williamsville, NY 14221

Mailing Address :

PO Box 9062
Williamsville, NY

Phone:

Office

Hours:

8:15am – 4:30pm
Monday through Friday

A.M. Best Rated
“A”
Excellent
Since 1988
Financial Size Category IX

Contact Us Erie and Niagara Insurance Association

Location Address: 8800 Sheridan Drive Williamsville, NY 14221

Mailing Address: PO Box 9062 Williamsville, NY

Phone:

Fax:

HR Fax:

Claims Fax:

Office

Hours:

8:15am – 4:30pm, Monday through Friday

After Hours and Weekends:

Erie and Niagara Insurance has been serving the insurance needs of families and businesses in New York State for more than 150 years.

We offer a competitive benefits package including:

• Health, Dental and Vision insurance
• Life Insurance
• Short- and long-term disability insurance
• Supplemental benefit options
• 401k with up to 6% company match
• Pension
• Generous PTO
• Profit share and more!

Erie and Niagara is seeking a full-time Project & Training Coordinator for our Underwriting Department. This is a great opportunity to join an established WNY company! Primary job responsibilities will include supporting the Project & Training Specialist by independently performing daily system testing and product development support work. This will include creation and maintenance of training materials, department procedure manuals and company rating & underwriting manuals.

Also, will be responsible for having a proficient level of working knowledge of the underwriting department business and procedures.

Employees may be eligible for a hybrid telecommuting schedule upon successful completion of a training period.

Responsibilities:

• Project & Testing Work:
  • Execute comprehensive testing on both newly developed and existing products to ensure functionality, performance, and adherence to quality standards.
  • Collaborate in identifying, diagnosing, and resolving issues discovered during the testing lifecycle, contributing to effective troubleshooting efforts.
  • Partner with team members to maintain high standards of quality assurance throughout all phases of testing.
  • Systematically analyze, organize, and document test results, ensuring accuracy and clarity for stakeholders and future reference.
  • Support defect management processes, including logging, tracking, and reporting issues using established tools.
  • Develop and maintain clear, concise documentation for new processes, procedures, and testing protocols as required.
  • Perform additional related duties and responsibilities as assigned to support project goals and team objectives.
  • Assist with regression testing to validate that recent changes have not adversely impacted existing functionality, as well as support product upgrade testing to ensure seamless system enhancements.
  • Maintain, review, and update Rating & Agency manuals, related materials, and underwriting documentation to ensure accuracy, relevance, and alignment with current policies and procedures.
• Training:
  • Contribute to the development, refinement, and delivery of training materials to support team knowledge, consistency, and performance improvement.
  • Maintain, review, and update training manuals, internal memos, and underwriting documentation to ensure accuracy, relevance, and alignment with current policies and procedures