Information Technology Field Technician

We are seeking a bilingual (English/Spanish) IT Field Technician for a full-time, direct hire opportunity in Queens/Brooklyn. The IT Field Technician will lead and follow all aspects of Retail Services policies, objectives, and initiatives in the field.

The IT Field Technician will plan, co-ordinate and manage the activities of the assigned retail team to maintain and enhance customer relationships and meet company objectives.

Travel: Daily travel is required around and near Queens/Brooklyn. Must have reliable transportation and valid driver's license.

Language: Must be bilingual in Spanish and English

Responsibilities:

• Provide first point of contact for support issues at all stores.
• Travel daily between stores.
• Process service tickets/work logs related IT problems, train customers on applications and various wireless peripherals
• Elevate complex issues/problems to appropriate team members
• Troubleshoot and correct problems on site
• Perform scheduled hardware and/or software installations.
• Assist stores with:
  Desktop applications, maintenance, and troubleshooting., Network Equipment installation and troubleshooting (routers, switches, access points), Software installation and troubleshooting (SAP application, MS Office, Up-shop scale system, Windows etc, Configure and/or troubleshoot Zebra handhelds, network and label printers.
• Provide store training in hardware use and software applications.
• Work to gather information, or resolve issue independently or collaboratively
• Quickly learn and retain relevant system knowledge
• Respond to customer inquiries and problem solving in a professional and effective manner
• Provide feedback to manager regarding service failures or customer concerns
• Maintain in depth working knowledge of retail systems and processes
• Perform other related duties as assigned

Qualifications:

• College degree in IT or Equivalent certifications, preferred
• English and Spanish written and verbal communication skills, required
• Must be a self-starter with the ability to think and work independently.
• Knowledge in network hardware or telecommunications, basic data communications troubleshoot, Cat5-Cat6 cable and RJ45 understanding. Capable of using equipment provided.
• Well-organized and detail oriented.
• Ability to handle multiple projects/responsibilities simultaneously.
• Proficiency in MS Office applications.
• Able to take Initiative, being flexible with schedule.
• Must be capable of lifting and/or carrying up to 30 lbs.
• Work nights or days only if needed; flexible with work assignments
• Valid US driver's license from NJ or NY state, and clean driving record.