AV Support Specialist

Location: New York

## AV Support Specialist Apply:
New York, NY:
Part time:
Posted Today:
R
** THE ROLE
** The AV Support Specialist provides client-facing audiovisual and technical support for small- to large-scale events, including in-person, hybrid, and virtual experiences. This service-focused technical professional evaluates event requirements; configures, operates, and maintains audiovisual systems; and delivers timely technical support before, during, and after events while working effectively both independently and collaboratively, managing competing priorities, and remaining composed and solutions-oriented in a fast-paced environment.
** ESSENTIAL FUNCTIONS
*** Consult with clients and internal stakeholders to assess event requirements and determine the appropriate audiovisual systems, equipment, and configurations.
* Attend event-planning meetings to review timelines, technical requirements, and audiovisual needs.
* Document and maintain accurate audiovisual requirements and technical specifications for each event.
* Set up, test, operate, and break down audiovisual equipment safely, accurately, and within established timelines.
* Support small- to large-scale meetings and events, including on-site and hybrid video streaming, camera configuration, video switching, audio mixing, and virtual-platform support.
* Record and edit event video content as assigned.
* Conduct pre-event and in-event walkthroughs to ensure audiovisual systems are operational and performing as expected.
* Monitor event technology and respond promptly to client requests, equipment failures, and other technical issues.
* Diagnose and troubleshoot audiovisual software, firmware, hardware, videoconferencing equipment, and related system failures.
* Replace defective equipment and components before, during, or after events to minimize service disruptions.
* Track client-support requests, system failures, resolutions, and required follow-up.
* Escalate complex or unresolved technical issues to advanced support teams, leadership, or external vendors, as appropriate.
* Maintain audiovisual equipment, systems, and related components in reliable operating condition.
* Provide Level 1 and Level 2 support for point-of-sale systems, escalating issues when necessary.
* Assist with the installation, configuration, maintenance, upgrading, and troubleshooting of venue computers, printers, point-of-sale systems, and related equipment.
* Collaborate with IT team members, particularly Service Desk personnel, to resolve assigned tickets and technical issues.
* Maintain current knowledge of venue systems, applicable technologies, organizational operations, and established standards and practices.
* Protect confidential client, Company, and technical information.
* Support sister properties and other locations as operationally necessary.
* Follow all safety policies, procedures, and regulations; complete required Company-wide and job-specific safety training; and consistently practice safe work habits.
* Perform other duties as assigned by leadership.

SUPERVISORY RESPONSIBILITIES
* None
* * QUALIFICATIONS
* * To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions:

** EDUCATION AND/OR EXPERIENCE
*** Associate degree in audiovisual technology, information technology, computer science, or a related field is preferred.
* Minimum of two years of professional experience supporting audiovisual systems, live events, videoconferencing, or related technical operations.
* Experience with Active Directory and…